Event: SOCAP International’s Customer Care Summit 2019
Date: April 14 – 17, 2019
About the Event:
Customer care professionals wear many work hats. They
are involved in reporting and analyzing consumer insights,
identifying the right technology platforms for effective
engagement, managing consumer complaints, and ensuring
that the quality of all their customer interactions are
seamless and top notch.
SOCAP’s CCS19 is designed to help professionals address
these critical roles and workplace realities. Through a
series of targeted workshops, the Summit is focused on
enhancing the skill sets of customer care professionals
in key functional areas. It will also include a Solutions
Lounge with key Business Partners and a bonus session
during the event on complaint handling tips.