Back to all News & Events
April 10, 2014

ICMI Recognizes 2014 Global Contact Center Award Finalists

Following a highly competitive application process, the International Customer Management Institute (ICMI) recognized Casey Kostecka, Convergent Outsourcing, Inc. as a finalist for Best Use of Technology. Winners will be announced at the Annual Global Contact Center Awards Dinner on May 7th in San Diego. The evening’s award festivities are sponsored by Voiance, iQor, HireIQ and OneReach.

According to Sarah Stealey Reed, ICMI's content director and the head of judges for the 2014 ICMI Global Contact Center Award Selection Committee, the selection process was both challenging and invigorating.

"It’s always so exciting to see the passion that our community has for the contact center and customer service," she said. "It’s one thing to say that you are dedicated to the customer experience, but it’s entirely another to prove it. Our finalists this year have absolutely proven themselves to be shining examples of exemplary support and leadership in the contact center industry. It’s an honor to be a part of a selection process and to have the challenge of selecting only one winner in each category. Each finalist should feel very proud of their accomplishments."

Awards will be given out in a number of categories that recognized outstanding contact center organizations, as well as industry professionals. Finalists in all categories can be found at

“We’re thrilled to be nominated for ICMI’s “Best Use of Technology” award with TouchPoint One’s Acuity™ CCPM solution,” said Casey Kostecka, President, Contact Center Solutions at Convergent. “ICMI is the world’s most respected contact center and customer experience organization, which makes this nomination even more gratifying. Regardless of the outcome, we at Convergent feel like we’ve already won, because of the tremendous performance improvements we’ve realized since implementing Acuity in our contact centers.”

For more information on the ICMI Global Contact Center Awards, visit, call 800.672.6177 (International: 001.719.268.0328) or email awards(at)icmi(dot)com.

Download Press Release

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit

ICMI is a part of UBM (, a global live media and B2B communications, marketing service and data provider.

About Convergent
Convergent is a highly responsive, integrated customer care organization. We provide solutions which help client’s bridge relationships with customers through enhanced, unified communication. Our customer care delivery enhances brand equity while maximizing the customer experience. Convergent currently operates eight contact centers of excellence. Our domestic and near shore facilities are strategically located and provide geographic time zone coverage and skilled and competitive labor availability. Convergent offers multi-channel platform solutions; voice, chat, e-mail and back office services that are compliant and continually measured for quality.

Share Online: 
About TouchPoint One
TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform redefines employee engagement through personalized motivation, strategic gamification, and immersive dashboards that cultivate competition and alignment with organizational goals. By seamlessly blending cutting-edge technologies, insightful analytics, and enterprise data integrations, TouchPoint One empowers companies to unlock their teams' full potential, foster meaningful leadership connections, and deliver unparalleled customer experiences. Explore the future of workforce optimization at
To learn more about the features and benefits of Acuity, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2024 TouchPoint One, LLC. All rights reserved.

More News & Events

Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
101 W Ohio St, Suite 2000 Indianapolis, IN 46204
(317) 454-8200
Connect With Us

Sign up for our newsletter.

Stay up to date on our latest news, events and product updates. 
Oops! Something went wrong while submitting the form.
© Copyright year TouchPoint One  |  Website Sitemap  |  Privacy Policy