— TouchPoint One Delivers March Madness Themed Thrills to Cultivate Community and Winning Bonds Between Customer Contact Agents and CX Senior Management —
INDIANAPOLIS, Indiana, March 16, 2023 — TouchPoint One, the leading provider of performance management and employee engagement solutions for contact centers, today announced details for A-GAME Hoops 2023, the basketball-themed version of its A-GAME Leagues Contact Center Performance Challenge. A-GAME Leagues uses sports tournaments, island-hopping expeditions, magical quests, and other themes to transform large, diverse customer contact operations into aligned, engaged, performance leaders. Hoops 2023 first-round action begins March 20th and culminates in enterprise title championships scheduled throughout April and May.
“TouchPoint One gamification unites and excites the customer contact workforce in extraordinary ways,” said Greg Salvato, CEO of TouchPoint One. “A-GAME Leagues, in any of its various themes, helps CX organizations engender connection, inclusion, and belonging across the employee hierarchy to enrich individuals and teams and boost business results.”
A-GAME Leagues organizes contact center operations into logical, competitive divisions wherein teams compete in a series of regular season matchups that culminate in a post season tournament and season-end championship. Contact center leaders are able to heighten alignment and cooperation to shared objectives, quickly identify opportunities for praise, recognition, and support, and creatively inspire within a single team or across vast multi-site operations.
A-GAME Xtreme expands gamification beyond the frontlines, enabling senior managers and other employees to draft "fantasy" teams comprised of agents from across the entire contact center operation. A-GAME Xtreme empowers senior managers to connect with, coach, mentor, and motivate frontline staff through their fantasy teams and directly contribute to the organization’s mission, performance, and culture.
Data from Cloud or on-premises apps, spreadsheets, data warehouses, and more combine seamlessly with metrics generated via Acuity's integrated coaching, QA, and other software modules to create a holistic and aligned performance and game scoring framework. Player, team and league dashboards employ advanced UX design to maximize engagement and impact throughout the game experience and beyond.
“Authentic human connection is central to addressing the turnover, disengagement, and distrust constraining individual and organizational potential around the globe today. Employers can either acknowledge and take action to confront these issues or dismiss them and hope for the best. A-GAME Leagues provides a powerful mechanism to restore trust, enable empathy, and strengthen inclusion throughout customer contact operation. A-GAME puts you in position to win."
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“TouchPoint One, through their technology platforms and expertise, has enabled us to intelligently employ gamification within a comprehensive performance management framework which has significantly elevated employee engagement and effectiveness.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit