Transformative Performance Optimization Solutions for Contact Centers.

Equip your distributed customer contact team with real-time AI-powered insight and guidance. Align the organization to the missions and metrics that matter. Engage, nurture, and move the workforce to extraordinary heights. Transform the business into a lean, unstoppable, people-first winner.
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Illustration of employees reviewing an abstract image of a dashboard
23%
Balanced Scores
14%
NPS Scores
64%
After Call Work
61%
Calls per Hour
22%
Average Handle Time
4%
Attendance
17%
CSAT
14%
Schedule Adherence
83%
Quality
30%
Attrition
24%
Productivity
26%
Accuracy
20%
$$ Per Contact
100%
Bonus
27%
Sales
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
4%
Attrition
Our customers are seeing results.
0%
Balanced Scores
0%
NPS Scores
0%
After Call Work
0%
Quality
0%
Calls per Hour
0%
Attendance
0%
Attrition
0%
Sales
0%
Productivity

TouchPoint One's Acuity platform empowers the customer
contact workforce, improves performance, and drives costs down. 

View the Video below to learn how.

Explore the success stories of customer contact leaders who are winning with Acuity!

View All Success Stories
View all news & events

Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“TouchPoint One, through their technology platforms and expertise, has enabled us to intelligently employ gamification within a comprehensive performance management framework which has significantly elevated employee engagement and effectiveness.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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101 W Ohio St, Suite 2000 Indianapolis, IN 46204
info@touchpointone.com
(317) 454-8200
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