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March 24, 2021

TouchPoint One Wins 2021 CUSTOMER Magazine Product of the Year Award

INDIANAPOLIS, Indiana, March 24, 2021 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that TMC, a global, integrated media company, has named Acuity a 2021 CUSTOMER Product of the Year Award winner. The 2021 CUSTOMER Product of the Year Award highlights products that enable their clients to meet and exceed the expectations of their customers. Acuity is distinguished for its impressive feature-set and the latest Agent-coaching, Gamification, Quality Monitoring, and Virtual Meeting and Screen Share Service (VMS) features.

“The past twelve months has been deeply fulfilling for TouchPoint One as we’ve focused on highly-tailored Acuity implementations that have enabled our clients to thrive in a significantly transformed customer contact landscape,” said Greg Salvato, CEO of TouchPoint One. “Digitizing manual processes, improving management and delivery of performance analytics, and elevating employee experience are a few of the priorities we’re proud to have partnered with clients to address and thereby positively impact workforce engagement and retention and improve customer outcomes. We are sincerely grateful to TMC for recognizing TouchPoint One and the Acuity Contact Center Performance Management platform.”

Acuity is an advanced contact center performance management platform. It collects, generates, and synthesizes disparate systems data to fuel an integrated suite of specialized business tools that include real-time dashboards, departmental/functional scorecards, quality monitoring, agent coaching, virtual meeting & screen share, performance review, chat & email, analytics & reporting, and multiple gamification options delivered in a cloud-based SaaS platform.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TouchPoint One with a 2021 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Acuity solution has proven deserving of this elite status, and I look forward to continued innovation from TouchPoint One in 2021 and beyond.”

Acuity enables the digital transformation of performance management and employee engagement so that customer contact organizations can better understand their operations, improve organizational alignment, enhance both the employee and customer experience, and drive progressively improved financial and operational performance. Contact center leaders are drawn to Acuity for its documented record of fixing attrition, absenteeism, performance, and engagement challenges and reducing operational expense.

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TMC’s CUSTOMER Magazine

Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM, and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Please visit http://www.customer.tmcnet.com

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About TouchPoint One
TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform redefines employee engagement through personalized motivation, strategic gamification, and immersive dashboards that cultivate competition and alignment with organizational goals. By seamlessly blending cutting-edge technologies, insightful analytics, and enterprise data integrations, TouchPoint One empowers companies to unlock their teams' full potential, foster meaningful leadership connections, and deliver unparalleled customer experiences. Explore the future of workforce optimization at https://www.touchpointone.com
To learn more about the features and benefits of Acuity, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2024 TouchPoint One, LLC. All rights reserved.

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Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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info@touchpointone.com
(317) 454-8200
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