INDIANAPOLIS, Indiana, March 24, 2021 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that TMC, a global, integrated media company, has named Acuity a 2021 CUSTOMER Product of the Year Award winner. The 2021 CUSTOMER Product of the Year Award highlights products that enable their clients to meet and exceed the expectations of their customers. Acuity is distinguished for its impressive feature-set and the latest Agent-coaching, Gamification, Quality Monitoring, and Virtual Meeting and Screen Share Service (VMS) features.
“The past twelve months has been deeply fulfilling for TouchPoint One as we’ve focused on highly-tailored Acuity implementations that have enabled our clients to thrive in a significantly transformed customer contact landscape,” said Greg Salvato, CEO of TouchPoint One. “Digitizing manual processes, improving management and delivery of performance analytics, and elevating employee experience are a few of the priorities we’re proud to have partnered with clients to address and thereby positively impact workforce engagement and retention and improve customer outcomes. We are sincerely grateful to TMC for recognizing TouchPoint One and the Acuity Contact Center Performance Management platform.”
Acuity is an advanced contact center performance management platform. It collects, generates, and synthesizes disparate systems data to fuel an integrated suite of specialized business tools that include real-time dashboards, departmental/functional scorecards, quality monitoring, agent coaching, virtual meeting & screen share, performance review, chat & email, analytics & reporting, and multiple gamification options delivered in a cloud-based SaaS platform.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TouchPoint One with a 2021 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Acuity solution has proven deserving of this elite status, and I look forward to continued innovation from TouchPoint One in 2021 and beyond.”
Acuity enables the digital transformation of performance management and employee engagement so that customer contact organizations can better understand their operations, improve organizational alignment, enhance both the employee and customer experience, and drive progressively improved financial and operational performance. Contact center leaders are drawn to Acuity for its documented record of fixing attrition, absenteeism, performance, and engagement challenges and reducing operational expense.