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April 4, 2019

TouchPoint One Awarded 2019 CUSTOMER Magazine Product of the Year

Acuity honored for innovative analytics, gamification, and UX design in advanced performance management platform

INDIANAPOLIS, Indiana, April 4, 2019 — TouchPoint One, the leading provider of performance optimization solutions for contact centers, announced today that TMC, a global, integrated media company, has named Acuity a 2019 CUSTOMER Product of the Year Award winner. The 2019 CUSTOMER Product of the Year Award highlights products which enable their clients to meet and exceed the expectations of their customers. Acuity was honored for its innovative use of analytics, game mechanics, and UX design in a full-featured, state-of-the-art performance management platform.

“Acuity is designed for contact centers seeking to realize the maximum potential of the data, technology, processes, and people that make great customer experience and business performance possible,” said Greg Salvato, CEO of TouchPoint One. “Advanced performance and behavioral analytics fuel Acuity’s informative role-centric dashboards, dynamic coaching workflows, stimulating gamification, and other powerful features to lift awareness, motivation, collaboration, and performance in individuals and teams. We are sincerely grateful to TMC for recognizing our efforts and distinguishing Acuity with the 2019 CUSTOMER Magazine Product of the Year Award.

Acuity is an advanced employee engagement and performance management platform that assimilates disparate systems data to energize a suite of specialized business features including role-based dashboards, departmental/functional scorecards, intelligent workflows (QA, coaching, quizzing, surveys, etc.), messaging (chat, email, notifications), analytics and reporting, and gamification delivered in an integrated Cloud-based SaaS platform. Acuity enables the digital transformation of performance management and employee engagement so that organizations can better understand their operations, improve organizational alignment, enhance both the employee and customer experience, and drive progressively improved financial and operational performance.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TouchPoint One with a 2019 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Acuity solution has proven deserving of this elite status and I look forward to continued innovation from TouchPoint One in 2019 and beyond.”
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TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Please visit for more information.

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About TouchPoint One
TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform redefines employee engagement through personalized motivation, strategic gamification, and immersive dashboards that cultivate competition and alignment with organizational goals. By seamlessly blending cutting-edge technologies, insightful analytics, and enterprise data integrations, TouchPoint One empowers companies to unlock their teams' full potential, foster meaningful leadership connections, and deliver unparalleled customer experiences. Explore the future of workforce optimization at
To learn more about the features and benefits of Acuity, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2024 TouchPoint One, LLC. All rights reserved.

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Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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