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July 22, 2022

TouchPoint One Gamification Solution Juices Contact Center Engagement with A-GAME Gridiron VIII Fantasy League Performance Challenge

INDIANAPOLIS, Indiana, July 22, 2022 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced pre-season preparations for Gridiron 2022, the American-style football version of its A-GAME Leagues Contact Center Performance Challenge. A-GAME is the cloud-based SaaS performance gamification solution that uses sports tournaments, island-hopping expeditions, medieval quests, and other themes to transform large, diverse customer contact operations into aligned, engaged performance leaders. Gridiron VIII leagues are forming now, and regular-season competitions begin in September.

"A-GAME creates an atmosphere of accountability, cooperation, and celebration that supercharges contact center performance along with CX & EX," said Greg Salvato, CEO of TouchPoint One. "Senior leaders want innovative but proven solutions to tackle employee attrition, morale, and engagement challenges head-on. From its first year, A-GAME Gridiron has positively impacted key metrics like attendance, FCR, after-call work, sales, CSAT scores, and employee retention, enabling contact centers to maximize customer outcomes while vibrantly engaging the workforce. We are thrilled to begin preparations for A-GAME Gridiron season VIII and look forward to spirited competition throughout 2022/23!"

TouchPoint One Gamification stimulates commitment, cooperation, and camaraderie—fundamental attributes of confident, high-performing teams. Employees agree, saying that gamification makes them feel more productive, connected, and happier at work, leading to better outcomes for customers and business. With TouchPoint One Gamification, contact centers possess the platform, tools, and support to invigorate effectiveness, achievement, and appreciation across the customer contact workforce.

A-GAME Leagues automatically facilitate round-robin tournaments with single-elimination playoffs and season-end championships. Data from Cloud or on-premise apps, spreadsheets, data warehouses, and more combine seamlessly with metrics generated via Acuity's integrated performance dashboards, QA, and workflow optimization modules to enable a tailored, holistic performance management framework and complete alignment across gamification and all other business processes and strategies.

The A-GAME Xtreme option expands gamification beyond the front lines, enabling senior managers and other employees to draft "fantasy" teams comprised of agents across the entire contact center operation. Xtreme teams compete head-to-head in regular-season matchups and for post-season division titles and league championships. A-GAME Xtreme empowers senior managers to connect with, support, mentor, and motivate frontline staff in a highly entertaining, fulfilling, and productive way.

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About TouchPoint One
TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform redefines employee engagement through personalized motivation, strategic gamification, and immersive dashboards that cultivate competition and alignment with organizational goals. By seamlessly blending cutting-edge technologies, insightful analytics, and enterprise data integrations, TouchPoint One empowers companies to unlock their teams' full potential, foster meaningful leadership connections, and deliver unparalleled customer experiences. Explore the future of workforce optimization at
To learn more about the features and benefits of Acuity, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2024 TouchPoint One, LLC. All rights reserved.

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Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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