Back to all News & Events
January 9, 2019

TouchPoint One to Present Contact Center Performance Management and Employee Engagement Solutions at CCW Winter 2019

Award-winning Performance Dashboards, Workforce Productivity and Gamification Solutions to be Showcased January 16-18 in Nashville

INDIANAPOLIS, Indiana, January 8, 2019 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, will be exhibiting its award-winning Cloud SaaS platform during CCW Winter 2019, January 16-18 at the JW Marriott, Nashville, TN.

Customer Contact Week is the largest and most comprehensive event for customer service and CX professionals with a range of engaging speakers and an up-to-the-minute agenda rooted in the people, processes and technology organizations need to deliver world-class journeys to all customers. The event will feature Jenn Lim, Chief Happiness Officer of Delivering Happiness, Vinay Mummigatti, Chief Automation Officer at LexisNexis and Valerie Egen, VP of Global Customer Engagement at Subway. The event is projected to attract over 500 executives who spearhead contact center and customer experience strategies.

TouchPoint One will be featured in the expo’s Demo Drive, showcasing Acuity, the advanced performance management platform & employee engagement platform for contact centers and A-GAME Tiki Beach, the latest version of its proven performance gamification platform. Founded on the TouchPoint One Performance Optimization Model, Acuity facilitates the complete transformation of employee engagement and performance management so that organizations can better understand their operations, improve organizational alignment, and enhance results for employers, employees, and customers. Stop by TouchPoint One booth #319 for a personal demo and a chance to win a set of Bose QuietComfort 35 (Series II) Wireless Headphones.

Download Press Release

About CCW

Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

Share Online: 
About TouchPoint One
TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform redefines employee engagement through personalized motivation, strategic gamification, and immersive dashboards that cultivate competition and alignment with organizational goals. By seamlessly blending cutting-edge technologies, insightful analytics, and enterprise data integrations, TouchPoint One empowers companies to unlock their teams' full potential, foster meaningful leadership connections, and deliver unparalleled customer experiences. Explore the future of workforce optimization at
To learn more about the features and benefits of Acuity, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2024 TouchPoint One, LLC. All rights reserved.

More News & Events

Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
101 W Ohio St, Suite 2000 Indianapolis, IN 46204
(317) 454-8200
Connect With Us

Sign up for our newsletter.

Stay up to date on our latest news, events and product updates. 
Oops! Something went wrong while submitting the form.
© Copyright year TouchPoint One  |  Website Sitemap  |  Privacy Policy