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September 3, 2020

TouchPoint One Gamification Energizes Customer Contact WFH Teams with A-GAME Gridiron 2020 Performance Challenge

INDIANAPOLIS, Indiana, September 3, 2020 — TouchPoint One, the leading provider of performance optimization solutions for contact centers, announced today the kick-off for Gridiron 2020, the American-style football version of its A-GAME contact center performance challenge. A-GAME is the cloud-based SaaS performance gamification solution that uses sports and other themed competitions to transform large customer contact operations into aligned, engaged, performance leaders. Gridiron VI regular-season tournaments begin September 14th, 2020.

“As businesses continue to navigate Covid-19, leading customer contact organizations are leveraging proven workforce experience strategies, like gamification, to strengthen employee engagement across their work-from-home and office-based operations,” said Greg Salvato, CEO of TouchPoint One. “Gamification works because it brings people together, breathes life into repetitive, mundane routines, and can improve nearly every performance metric. We are excited for the A-GAME Gridiron season VI kick-off and look forward to celebrating the competitive action, team camaraderie, and performance boost throughout the season with every A-GAME player, coach, and Xtreme team owner.”

A-GAME transforms day-to-day work routines into engaging, collaborative, and productive experiences. It raises the bar on self-awareness and accountability, strengthens teams and organizations, improves management effectiveness and capacity, and maximizes the value of systems and data as it attacks employee turnover, absenteeism, and attitude challenges head-on. A-GAME offers an array of sports-themed gamification options, including Gridiron (football), Goalz (soccer), Hoops (basketball), and non-sports options, including A-GAME Tiki Beach (island-hopping race), Dragons (heroic quest), Donut Shop, and Pizza Party (character collection games), and many more.

A-GAME automatically facilitates round-robin tournaments with single-elimination playoffs and season-end championships. Attendance, quality, CX metrics, balanced score, or other factors serve as the basis for A-GAME scoring from Cloud or on-premise apps, spreadsheets, data warehouses, and other data sources. The A-GAME Xtreme option enables senior management and other front-line support personnel to draft fantasy-teams that compete a gainst other Xtreme team owners in separate but integrated A-GAME leagues. Xtreme connects the most senior levels of the organization directly with front-line agents working from home or a traditional office to foster communication, alliance, and other forms of support between business stakeholders who might not otherwise engage day-to-day.

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About TouchPoint One
TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform redefines employee engagement through personalized motivation, strategic gamification, and immersive dashboards that cultivate competition and alignment with organizational goals. By seamlessly blending cutting-edge technologies, insightful analytics, and enterprise data integrations, TouchPoint One empowers companies to unlock their teams' full potential, foster meaningful leadership connections, and deliver unparalleled customer experiences. Explore the future of workforce optimization at
To learn more about the features and benefits of Acuity, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2024 TouchPoint One, LLC. All rights reserved.

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Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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