Back to all News & Events
March 6, 2019

Contact Center Engagement Sizzles with A-GAME Hoops and Tiki Beach Performance Challenges

TouchPoint One Gamification Solution Galvanizes Contact Center Workforces from Frontline to C-Suite

INDIANAPOLIS, Indiana, March 06, 2019 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, today announced new A-GAME Hoops and Tiki Beach performance gamification challenges. A-GAME Hoops brings college and pro basketball tournament madness into the contact center to boost morale, recognition, and team camaraderie for game-changing performance. A-GAME Tiki Beach energizes the workforce through a tropical paradise themed, island-hopping quest for surf, sun, and achievement. Multiple A-GAME tournaments kicked-off this week in the U.S. and globally.

“Maintaining a metrics-based performance strategy doesn’t have to be boring, risky, or complicated,” said Greg Salvato, CEO of TouchPoint One. “Decision-makers concerned that gamification is yet another burdensome, siloed system will appreciate A-GAME’s complete integration with the Acuity CCPM platform as well as how it enables senior managers to participate directly in the fun. Effective gamification is a natural extension of enlightened performance management and TouchPoint One continues to lead in the development of innovative performance management solutions with a proven record of delivering extraordinary business results.”

A-GAME disrupts business as usual by transforming day-to-day work routines into stimulating, formative and productive experiences. It raises the bar on self-awareness and accountability, strengthens teams and organizations, boosts management effectiveness and capacity, and maximizes the value of systems and data as it attacks head-on employee turnover, absenteeism, and attitude challenges.

A-GAME Key Features and Capabilities

  • Transforms ordinary operational routines into engaging, motivating experiences.
  • Game scoring integrated with core business metrics and performance goals.
  • Limitless themes; Gridiron/football, Goalz/soccer, Hoops/basketball, Tiki Beach, Dragons, etc. Have something new in mind – we’ll create it
  • Integrates siloed business systems data and generates actionable intelligence via out-of-box and customized dashboards and reporting to all stakeholders.
  • Inspires employees, heightens accountability and focus on performance metrics.
  • Xtreme - VIP “fantasy” league enables direct participation by senior/C-level leadership.
  • Customizable online personas, peer-level recognition/encouragement.
  • Individual, team and league leaderboards, rankings, badges, trophies, awards, statistics and trends displayed in real-time via role-controlled dashboards.
  • Messaging and chat gives employees direct access to alerts, notifications, surveys, coaching, quizzes and more.

A-GAME integrates efficiently and securely with existing systems and data and scoring is based on any combination of Key Performance Indicators (KPIs) or balanced score. Game duration can be aligned to calendar weeks or pay periods and season length is completely configurable. Cloud or on premise apps, spreadsheets, data warehouses and more combine seamlessly with data generated via A-GAME’s native employee engagement and workflow optimization modules.

Download Press Release
Share Online: 
About TouchPoint One
TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform redefines employee engagement through personalized motivation, strategic gamification, and immersive dashboards that cultivate competition and alignment with organizational goals. By seamlessly blending cutting-edge technologies, insightful analytics, and enterprise data integrations, TouchPoint One empowers companies to unlock their teams' full potential, foster meaningful leadership connections, and deliver unparalleled customer experiences. Explore the future of workforce optimization at
To learn more about the features and benefits of Acuity, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2024 TouchPoint One, LLC. All rights reserved.

More News & Events

Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
101 W Ohio St, Suite 2000 Indianapolis, IN 46204
(317) 454-8200
Connect With Us

Sign up for our newsletter.

Stay up to date on our latest news, events and product updates. 
Oops! Something went wrong while submitting the form.
© Copyright year TouchPoint One  |  Website Sitemap  |  Privacy Policy