Receivables Management (RM) contact centers are faced with a host of challenges, such as employee retention, maintaining standards for quality and compliance, hitting performance targets, and managing remote and hybrid teams. These issues must be addressed to create a work environment in which teams and individuals can thrive and customer needs can be met.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“TouchPoint One, through their technology platforms and expertise, has enabled us to intelligently employ gamification within a comprehensive performance management framework which has significantly elevated employee engagement and effectiveness.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
