Actively develop talent to retain it – creatively and intelligently, from onboarding and establishing standard skills to developing expertise for future career ambitions.
Acuity enables employees and managers to ensure that:
Acuity combines innovative digital engagement, artificial intelligence and analytics, communications and experience design to help you build trust, elevate talent development and strengthen your employer brand.
• Maximize value of people, systems, data, and processes
• Improve Call Handling Times, Agent Utilization, Sales Conversion, CX, etc.
• Streamline data management and reporting for every customer contact stakeholder
• Reduced Agent Turnover and Absenteeism
• Command and Control Service Levels Equipped, Informed, and Confident
• Strengthen Team Connectedness, Engagement, and Alignment to Boost Performance
• Increase Awareness of Your Management Process, Delivery, and Outcomes
• Increase Your Leadership Capacity
• Lead, Mentor, and Engage with Multi-Dimensional Awareness
• Elevate Individual and Team Engagement with On-demand Gamification, Reward & Incentives
• Boost Productivity, Effectiveness, and Efficiency via Digitized Performance Review, Coaching, and Automated Workflows
• Gain Visibility to and Influence the Behaviors that Drive Exceptional Organizational Performance
• Gain Insight to Non-Obvious KPI/Metric Relationships to Improve Decision-making & Refine Strategy
• Establish and Maintain Consistent Organizational Alignment Across Sites, Departments, Vendors, and Distributes Workforces
• Connect, Mentor, and Engage the Workforce in New Ways via TouchPoint One’s Award-winning Gamification, Reward, and Incentive
• Maintain Clear, Consistent, and Complete Awareness of Goals and Objectives
• Connect and Exercise Voice Directly with Peers, Managers, Training and Support
• Maximize Total Compensation and Career Advancement Potential
• Reduce Stress While Improving Work-life Balance and Happiness
• System is a Competitive Differentiator and Enhances Employer Brand
• Enables Vendor/Partner Transparency and Alignment
• Measure and Track Contracted SLAs in Single View
• Clear, Communicated, Measured and Tracked Employee Objectives
• Effective and Consistent Employee Evaluations
• Consistent and Automated Agent Notifications
• Reduced Wrongful Termination Claims
• Optimize Training and Development Budgets with Real-time awareness of strengths and opportunities
• Identify Gaps in Learning Content
• Assess Performance Across Geographies, Teams, Departments, and Workforce Attributes to Strengthen Training Programs
• Deliver Training Based on Process and Deliver-related Metrics in Addition to Performance Outcomes
• SaaS/Cloud solution eliminates capital investment and upgrade fees, lowers start-up and integration costs.
• Contact centers do not to have to purchase, set up, maintain, and upgrade hardware and software.
• Lower Cost of Data Management & Reporting
• Reduce Cost of and Accelerate Digital Transformation
• Boosts Growth, Profit, and Shareholder Value
• Enhances Employer Brand
• Reduces Workforce Turnover
• Improves Organizational Awareness, Transparency, Alignment, and Agility
• Improved Call Handling Times
• Increased Agent Utilization
• Increased Sales Conversion
• Increased Customer Satisfaction Scores
• Reduced Agent Turnover
• Reduced Absenteeism
• Increased Supervisor Span of Control
• System is a differentiator in the Marketplace
• Client has View to their Program Performance in Near Real-time
• Able to Measure and Track Contracted SLAs in Single View
• Clear, Communicated, Measured and Tracked Employee Objectives
• Effective and Consistent Employee Evaluations
• Consistent and Automated Agent Notifications
• Reduced Wrongful Termination Claims
• SaaS/Cloud solution eliminates capital investment and upgrade fees, lowers start-up and integration costs.
• Contact centers do not to have to purchase, set up, maintain, and upgrade hardware and software.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“TouchPoint One, through their technology platforms and expertise, has enabled us to intelligently employ gamification within a comprehensive performance management framework which has significantly elevated employee engagement and effectiveness.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit