A-GAME Tiki Beach sails to victory, transforming performance metrics, employee recognition, and businesses processes via breakthrough contact center gamification platform
INDIANAPOLIS, Indiana, October 8, 2018 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that TMC, a global, integrated media company, has named A-GAME Tiki Beach as a 2018 Contact Center Technology Award winner.
A-GAME is the cloud-based SaaS performance gamification solution that uses sports and other themed competitions to transform large customer contact operations into aligned, engaged, performance leaders. Tiki Beach is the new design variation added to the A-GAME experience, providing a virtual island-hopping escape to stimulate individual achievement, teamwork, coaching and recognition throughout every level of the contact center organization.
“A-GAME Tiki Beach is the latest TouchPoint One workforce engagement solution featuring innovative and effective game mechanics designed to amplify individual and collective awareness, accountability and achievement toward a united mission of outstanding sales, support and customer care,” said Greg Salvato CEO of TouchPoint One. “A-GAME continues to validate gamification’s potential to improve contact center performance and we are thrilled to be recognized with TMC’s 2018 Contact Center Technology Award.
TouchPoint One's workforce engagement and performance management solutions maximize clients' existing assets, reduce operating costs, and boost financial results. Based on a wide range of metrics such as employee attrition, attendance, quality, customer satisfaction, sales/collections and more, A-GAME ROI is immediate, measurable, meaningful and proven. Read our latest client success report to learn more.
A-GAME integrates efficiently and securely with existing systems and data. Cloud or on-premises apps, spreadsheets, data warehouses and more combine seamlessly with data generated via A-GAME’s native workforce engagement and performance management modules to provide a complete and versatile basis for scoring, reporting, recognition and analysis.
This 13th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Results of the 2018 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online.
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
