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TouchPoint One Employee Engagement Solution Receives 2017 CUSTOMER Contact Center Technology Award

October 25, 2017
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Innovation leverages business intelligence and game mechanics to align and enhance customer and employee experience

INDIANAPOLIS, Indiana, October 25, 2017 — TouchPoint One, the leading provider of employee engagement and performance optimization solutions, announced today that TMC, a global, integrated media company, has named Treasure Hunt as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine.

"Congratulations to TouchPoint One for being awarded a 2017 CUSTOMER Contact Center Technology Award. Treasure Hunt has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

Treasure Hunt is an employee reward and incentive solution that transforms routine performance achievement and skills development processes into captivating and empowering interactive experiences. Treasure Hunt leverages performance analytics and engaging thematic dashboards enhanced with game mechanics and social enterprise features to help employees perform smarter, happier and with greater support and confidence. Performance and reward scoring is based on KPI or balanced scores sourced in real-time from the Acuity Performance Management Platform and/or other commercial or internal BI platforms and data sources.

“Overcoming turnover, absenteeism, employee morale and other key requires more than savvy analytics and big data, but deep consideration about how intelligence is delivered and made useful to front-line personnel and managers,” said Greg Salvato, CEO at TouchPoint One. “Employees appreciate Treasure Hunt because it animates their quest for performance excellence with an entertaining expedition for gems, riches and glory. We are honored to be recognized by TMC and accept this 2017 Contact Center Technology Award.”

This 12th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

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TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit for more information.

About TouchPoint One
TouchPoint One is the leading provider of performance optimization solutions for contact centers. The Company’s Acuity product is a full-featured employee engagement and performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the compelling benefits of gamification, balanced scorecards, employee dashboards, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies.
To learn more about the features and benefits of A-GAME Leagues, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2023 TouchPoint One, LLC. All rights reserved.

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Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“TouchPoint One, through their technology platforms and expertise, has enabled us to intelligently employ gamification within a comprehensive performance management framework which has significantly elevated employee engagement and effectiveness.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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