INDIANAPOLIS, Indiana, June 23, 2017 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers will be demonstrating its award-winning performance management and gamification solutions at IQPC’s 18th annual Call Center Week (CCW) 2017 conference and expo.
Call Center Week is the world’s largest Customer Experience (CX) event, with 2000 attendees expected, over 150 expert speakers, 12 hours of networking, and 200 sponsors and exhibitors. TouchPoint One will be featured in the expo’s Demo Drive, presenting its award-winning gamification, dashboard and performance management technologies.
“Gamification can be leveraged to significantly improve not only contact center operations, but also customer relationships, revenue growth and profits” said Greg Salvato, CEO of TouchPoint One. “But anyone familiar with the complexities, constraints and continuous change of operating a large call center understands that coordinating the data, people and messaging of any initiative intended to better inform, develop and motivate employees to achieve these and other goals requires specialized domain expertise as well as persistence and creativity. During Call Center Week 2017, TouchPoint One will demonstrate how our real-time performance dashboards, gamification and incentive and reward solutions meet these requirements to deliver exceptional outcomes for employees, customer and employers.”
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
