Gamification is about connection, commitment, and culture—fundamental principles of effective performance management. Employees agree, saying that gamification makes them feel more productive and happier at work, leading to better outcomes for customers and business. In addition, by adding fun to daily tasks and fostering engagement throughout the organization, gamification improves sales, attendance, quality, CSAT, retention, and so much more. With TouchPoint One gamification, the potential to strengthen teams and boost performance in your contact centers is limitless.
Rapid game setup enables supervisors to focus and engage precisely when and where needed.
Integrated coaching provides tight alignment between agent support and gamification strategies.
Team or agent duels and multi-team competitions
allow unlimited workforce participation and engagement flexibility.
Reporting dashboards show the impact of your gamification initiatives and insight about what's effective.
One size does not fit all.
Versatility is the name of the game for successful gamification. Cookie-cutter systems that force organizations into a rigid game paradigm may make an initial impact but can quickly flame out. That's why TouchPoint One offers multiple gamification modules to use individually or in combinations depending on your evolving vision, needs, and objectives.