INDIANAPOLIS, Indiana, October 27, 2022 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that its Acuity Performance Management platform has received the 2022 TMC Contact Center Technology Award from CUSTOMER Magazine. Acuity is distinguished for its behavioral analytics, gamification, and other employee experience innovations that transform contact center operations and enable employee, employer, and customer success.
"Acuity equips every member of the customer contact workforce with a deep, holistic view of performance outcomes as well as real-time insight and guidance regarding the processes, behaviors, and routines for which success is dependent," said Greg Salvato, CEO of TouchPoint One. "Advanced analytics fuel Acuity's complete suite of coaching, incentive, gamification, and business process modules and empower contact centers to lead with clarity, empathy, agility, and confidence. We thank our clients for their support and TMC and CUSTOMER Magazine for recognizing Acuity with the 2022 Contact Center Technology Award."
Acuity is an advanced contact center performance management platform that collects, generates, and synthesizes disparate systems data to fuel an integrated suite of specialized business tools. Acuity offers real-time dashboards, departmental/functional scorecards, quality monitoring, agent coaching, virtual meeting & screen share, performance review, chat & email, analytics & reporting, and multiple gamification options delivered in a cloud-based SaaS platform.
"Congratulations to TouchPoint One for being awarded a 2022 CUSTOMER Magazine Contact Center Technology Award. Acuity has been selected for demonstrating innovation, quality and unique features that have positively impacted the customer experience," said Rich Tehrani, CEO of TMC. "We're pleased to recognize their achievement."
This 17th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Acuity enables the digital transformation of performance management and employee engagement so that customer contact organizations can better understand their operations, improve organizational alignment, enhance both the employee and customer experience, and drive progressively enhanced financial and operational performance. Contact center leaders choose Acuity for its documented record of fixing attrition, absenteeism, performance, and engagement challenges and reducing operational expense.
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM, and teleservices industries. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“TouchPoint One, through their technology platforms and expertise, has enabled us to intelligently employ gamification within a comprehensive performance management framework which has significantly elevated employee engagement and effectiveness.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit