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May 20, 2024

Join TouchPoint One: Innovate with Gamification for Contact Centers

At TouchPoint One, we believe that the power of gamification can revolutionize contact centers, making work more engaging, productive, and enjoyable. Our cutting-edge gamification solutions transform traditional performance management into an interactive and motivating experience for employees at all levels.

The Essence of Gamification

Gamification at TouchPoint One is about more than just adding game elements to the workplace. It's about creating an environment where employees feel connected, committed, and part of a vibrant culture. By integrating game mechanics into daily tasks, we enhance productivity, boost morale, and drive better outcomes for both customers and businesses. Our platform offers versatile and customizable solutions that cater to the unique needs of each organization, ensuring sustained engagement and continuous improvement.

The TouchPoint One Difference

Our flagship product, A-GAME Leagues, is designed to bring excitement and healthy competition to contact centers. Teams participate in round-robin tournaments, with top performers advancing to playoffs and championships. A-GAME Xtreme takes it a step further by involving senior and executive leaders in a fantasy sports-style competition, fostering a deeper connection between leadership and frontline employees. This direct engagement drives accountability and promotes a culture of shared responsibility and achievement.

Key features of our gamification platform include:

  • Rapid Game Setup: Supervisors can quickly deploy games tailored to specific goals, ensuring timely and relevant engagement.
  • Integrated Coaching: Our platform aligns coaching strategies with gamification, providing real-time support and feedback to agents.
  • Flexible Competitions: From team duels to multi-team tournaments, our gamification modules offer limitless participation and engagement options.
  • Insightful Reporting: Dashboards and reports provide actionable insights into the impact of gamification on performance metrics.

Who We're Looking For

We are on the lookout for creative, strategic, and passionate individuals to join our product development, strategy, and client solutions team. If you have a knack for blending technology with innovative engagement strategies, we want to hear from you. Ideal candidates will have:

  • A Passion for Gamification: An understanding of how game mechanics can enhance employee performance and satisfaction.
  • Technical Proficiency: Experience with performance management systems and data analytics.
  • Creative Problem-Solving: The ability to think outside the box and develop unique solutions tailored to client needs.
  • Team Collaboration: A collaborative mindset, with the ability to work effectively across different teams and departments.
  • Customer Focus: A commitment to understanding and meeting the needs of our clients to drive their success.

Why Join Us?

At TouchPoint One, you'll be part of a forward-thinking team that's redefining how contact centers operate. You'll have the opportunity to work on innovative projects, collaborate with industry leaders, and make a tangible impact on employee engagement and performance. We offer a dynamic work environment, continuous learning opportunities, and a culture that values creativity, collaboration, and excellence.

Apply Today

If you're ready to join a company that's at the forefront of gamification and performance management, we invite you to apply. Help us shape the future of contact centers and create engaging, productive, and fun workplaces.

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About TouchPoint One
TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform redefines employee engagement through personalized motivation, strategic gamification, and immersive dashboards that cultivate competition and alignment with organizational goals. By seamlessly blending cutting-edge technologies, insightful analytics, and enterprise data integrations, TouchPoint One empowers companies to unlock their teams' full potential, foster meaningful leadership connections, and deliver unparalleled customer experiences. Explore the future of workforce optimization at
To learn more about the features and benefits of Acuity, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2024 TouchPoint One, LLC. All rights reserved.

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Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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