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May 8, 2017

A-GAME Xtreme Contact Center Gamification Solution Short-Listed for 2017 Employee Engagement Awards Best Use of Technology

Innovative gamification solution connects, aligns and inspires contact center employees from front-line agents to C-level execs

INDIANAPOLIS, Indiana, May 8, 2017 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that A-GAME Xtreme was named a finalist for Best Use of Technology by the Employee Engagement Summit & Awards (EE Awards). The EE Awards is the only combined awards & conference dedicated to inspiring and recognizing Employee Engagement across North America and the world. Winners from 20 categories of nominations will be announced at the 2017 North American Employee Engagement Summit and Awards to be held in Chicago on June 8.

Unveiled in November 2016, Xtreme is an optional software module within TouchPoint One’s A-GAME cloud-based gamification platform that transforms contact center operations into competitive sport and non-sport themed leagues. Xtreme allows C-level executives, senior managers and other employees to draft “fantasy” teams comprised of agents from across the entire contact center operation. Xtreme teams compete head-to-head in regular season matchups and for post-season division titles and league championships.

The business impact of Xtreme included year over year boosts in balanced scores averaging 6% to over 16%. The most highly cited performance improvements on a financially quantifiable KPI-specific basis included $$ collected, attendance, utilization, turnover and Average Handle Time (AHT), and after call work. Other KPIs also mentioned by customers as positively influenced by Xtreme include quality, employee morale, peer-to-peer support and employee engagement.

“Gamification can be leveraged in a variety of ways to improve core business processes and elevate employee development, morale, and experience and we are thrilled to be recognized for our efforts by the EE Awards,” said Greg Salvato, CEO of TouchPoint One. “We are grateful to be working with so many forward-thinking organizations on exciting initiatives like Xtreme that leverage data, use-centered design, and game mechanics to deliver extraordinary outcomes for employees, customer and employers.”

By bonding front-line agents directly with senior managers and other key personnel, Xtreme provides a stimulating basis for constructive connection, knowledge-sharing, alignment and mentoring between employees whose day-to-day routines might not ordinarily intersect. A-GAME offers contact centers a fresh and dynamic mechanism to address morale, retention, skills, and career development and to realize the business benefits of stronger employee engagement.

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About Employee Engagement Awards

The Employee Engagement Summit & Awards (EE Awards) is the only combined awards & conference dedicated to inspiring and recognizing Employee Engagement across North America and the world. EE Awards inspires, recognizes and celebrates the people companies who remake the way organizations think about and engage people to achieve their purpose. Learn more at

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About TouchPoint One
TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform redefines employee engagement through personalized motivation, strategic gamification, and immersive dashboards that cultivate competition and alignment with organizational goals. By seamlessly blending cutting-edge technologies, insightful analytics, and enterprise data integrations, TouchPoint One empowers companies to unlock their teams' full potential, foster meaningful leadership connections, and deliver unparalleled customer experiences. Explore the future of workforce optimization at
To learn more about the features and benefits of Acuity, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2024 TouchPoint One, LLC. All rights reserved.

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Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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