Indianapolis, IN October 13, 2016 — TouchPoint One, a leading provider of employee engagement and performance management solutions for contact center and back office operations, announced today that Centric Indy has named it a 2016 Indiana Innovation Award winner for its A-GAME Contact Center Gamification Solution.
Now in its sixth year, the Indiana Innovation Awards seek to recognize those individuals and organizations who are successfully leading the innovation charge in our state. An executive panel of judges sorted and analyzed 30 finalists from this year’s nomination list to select just 8 of Indiana’s best new innovations. Winning innovations were judged on how well it satisfies an unmet need in the market, how unique it is, what new value was created for the end user and what financial evidence or market acceptance information does the innovation have to support it.
“The Indiana Innovation Award is the first home-town recognition that TouchPoint One’s received which elevates its significance for us,” said Greg Salvato, CEO of TouchPoint One. “Outside of appreciation from the contact center employees and organizations we serve, there’s nothing more fulfilling than being acknowledged as among Indiana’s best new innovations, so this is wonderful and greatly appreciated by our entire team.”
A-GAME is a cloud-based gamification platform that transforms contact center operations into competitive sports and other themed leagues. A-GAME scoring is based on the same metrics that are used to measure success for the business, providing a fun and practical way to engage and inspire employees and leverage the popularity and enthusiasm associated with the collegiate, professional and fantasy sports experience.
A-GAME bonds front-line agents directly with senior management, fosters unprecedented interdepartmental cooperation and stimulates company-wide mentoring and engagement to improve contact center performance and strengthen business results. A-GAME offers contact centers a fresh and dynamic mechanism to address morale, retention, absenteeism, talent development and employee engagement challenges and helps ensure that the contact center is adequately equipped to fulfill its increasingly vital role in an organization’s overall success.
2016 Indiana Innovation Award winners will be celebrated at Centric’s Day of Innovation conference on October 13 at Butler University during the Indiana Innovation Awards Luncheon. Winners will showcase their innovations at the Indiana Innovation Awards Winners Reception following conference programming. For more information, please visit dayofinnovation.com.
Centric is an Indianapolis-based think tank and resource for innovators. They Connect, Educate and Celebrate like-minded thinkers in an effort to improve the success rate of innovation at the Crossroads of Innovation. Centric is building a thriving, local innovation network to drive recognition of Indianapolis as a global innovation center. Learn more at CentricIndy.org.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“TouchPoint One, through their technology platforms and expertise, has enabled us to intelligently employ gamification within a comprehensive performance management framework which has significantly elevated employee engagement and effectiveness.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit