Gain the knowledge you need to thrive.
By Alice Raymond
Quantifying the ROI of Gamification: A Practical Guide
Gamification has emerged as a powerful tool to enhance employee engagement, boost productivity, and foster a positive work environment. However, skeptics often question its tangible benefits. This guide aims to shed light on the financially quantifiable benefits of gamification and provide a roadmap for measuring its ROI.
By Greg Salvato
Fantasy Sports-Inspired CX Workforce Engagement: The Innovation of TouchPoint One's A-GAME Leagues
Imagine a world where the thrill of drafting a winning fantasy sports team translates into real-world corporate success.
By Greg Salvato
The Final Frontier
As we approach the 57th anniversary of the original Star Trek series, it's hard not to marvel at the foresight of Gene Roddenberry. The show envisioned a future where technology and AI are integral to our lives—a future that seems increasingly close to our present. In that spirit, I've crafted a Star Trek-themed marketing narrative for TouchPoint One, focusing on the incredible possibilities at the intersection of CX and AI. Whether it leads to an intro call or demo, or simply brings a smile to your face, I hope it serves as a reminder of the exciting frontier we're exploring in customer experience. 🖖
By Greg Salvato
Reigniting The CX Workforce Amid AI Revolution—Restoring Passion & Trust
Revitalizing Trust In The CX Workforce Amid AI Disruption: A Unique Opportunity For Leadership
By Greg Salvato
Elevating Contact Center Performance: The Power of Executive Engagement and Gamification
In the dynamic world of customer experience (CX), your role as a senior executive or operations manager extends beyond strategic decision-making. You're not just a leader; you're a key player in shaping the daily routines of your frontline agents. And guess what? Your direct involvement can yield substantial returns on investment (ROI), both in terms of business performance and human impact.
By Greg Salvato
The Power Of Connection: The New Imperative For CX Executives
Greg Salvato is CEO of TouchPoint One, a leading provider of employee engagement and performance management solutions for contact centers.
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“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

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