TouchPoint One | Insights

By Greg Salvato

Six Ways To Stimulate Workforce Connectedness And Electrify Employee And Customer Experience

Our well-being depends on the quality of our connections with others. According to Yale University lecturer Emma Seppälä, "people who feel more connected to others have lower rates of anxiety and depression.

By Greg Salvato

The Most Powerful Name in Corporate News- Contact Center Performance Management Software Solution

Interview conducted by: Lynn Fosse, Senior Editor, CEOCFO Magazine ceocfointerviews.com

By Greg Salvato

Seek And Share Truth To Boost Employee And Customer Experience

Contact centers depend on a wide range of technologies to operate effectively. Numerous disparate systems generate perpetual flows of valuable data — the analytic raw material that can yield truth and intelligence about your people, performance, processes, culture and more...

By Greg Salvato

Contact Center Excellence Emanates From The Inside Out

The concept of leading indicators to measure and manage different aspects of business and life isn't new. Unemployment claims, stock prices and building permits gauge economic health and influence monetary and investment policies....

By Greg Salvato

Supervisor Support is the Key to Contact Center Success – A Simple Strategy to Align Frontline and Senior Leaders

There is a vast body of research exposing the direct link between strong frontline leaders and higher levels of workforce engagement, retention, and business success...

By Casey Kostecka

A Data-Driven Strategy for Managing Contact Center Labor Costs and Optimizing Employee Retention

Among the best ways to control rising labor costs in contact centers include automating responses via Ai, RPA, Chat, IVR, etc. Also, reducing attrition rates is huge...

Trusted by many

“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“

‍- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

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“TouchPoint One, through their technology platforms and expertise, has enabled us to intelligently employ gamification within a comprehensive performance management framework which has significantly elevated employee engagement and effectiveness.“

- Mark Wilson, Chime Solutions CEO

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“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit