INDIANAPOLIS, Indiana, June 6, 2022 — TouchPoint One, the leading provider of performance management and employee engagement solutions for contact centers, announced today that it would be exhibiting at Customer Contact Week (CCW) 2022 from June 20-23, 2022, at Caesars Forum in Las Vegas. Customer Contact Week is the world's largest customer contact event and #1 meeting place for CX, contact center, and customer care executives. TouchPoint One will participate in the CCW Demo Drive, host Meet the Customer and book-signing events, and demonstrate the latest features available in the Acuity performance management platform throughout the conference.
Acuity is a comprehensive contact center performance management platform that equips agents, supervisors, managers, and compliance personnel with solutions to optimize systems, data, processes, and workforce support. Acuity offers real-time dashboards, departmental/functional scorecards, quality management, agent coaching, performance review, and proven gamification solutions delivered in a cloud-based SaaS platform. Stop by TouchPoint One Booth #431 for author, customer, and mascot meet-and-greets, personal software demos, and a chance to win a pair of his and her Bose Noise Cancelling Bluetooth Headphones.
"TouchPoint One is thrilled to return to Las Vegas for CCW 2022 and connect with our contact center industry colleagues, clients, and friends," said Greg Salvato, CEO of TouchPoint One. "There's no better gathering to advance the employee-centric strategies that enable superior outcomes for the customer contact workforce, service providers, and customers."
Acuity is an advanced contact center performance management platform that collects, generates, and synthesizes disparate systems data to fuel an integrated suite of specialized business tools. Acuity enables the digital transformation of performance management and employee engagement so that customer contact organizations can better understand their operations, improve organizational alignment, enhance both the employee and customer experience, and drive progressively enhanced financial and operational performance. Contact center leaders choose Acuity for its documented record of fixing attrition, absenteeism, performance, and engagement challenges and reducing operating expense.
Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world's largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management. The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“TouchPoint One, through their technology platforms and expertise, has enabled us to intelligently employ gamification within a comprehensive performance management framework which has significantly elevated employee engagement and effectiveness.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit