INDIANAPOLIS, Indiana, August 5, 2020 — TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that its Sidekick agent coaching solution has received the 2020 TMC Contact Center Technology Award from CUSTOMER Magazine.
Sidekick is an innovative coaching system that helps contact center supervisors establish consistent and productive support routines with agents and an environment in which their teams can thrive. Sidekick includes an integrated set of essential tools for front-line leaders powered by TouchPoint One's state-of-the-art Acuity business intelligence, employee engagement, and performance management platform. Robust reporting arms senior management with critical insights regarding supervisor activities, leadership effectiveness, and agent satisfaction enabling individualized support for supervisors and maximizing executive impact.
"Sidekick facilitates the supervisor support routines that are critical to effective management in a traditional office setting and indispensable to the success of Work-from-Home or geographically distributed customer contact teams,” said Greg Salvato, CEO of TouchPoint One. “We are grateful to our clients for their support to develop tools that empower customer contact employees and thankful to TMC and CUSTOMER Magazine for recognizing Sidekick with this important award.”
“Congratulations to TouchPoint One for being awarded a 2020 CUSTOMER Magazine Contact Center Technology Award. Sidekick has been selected for demonstrating innovation, quality and unique features that enable contact center supervisors to thrive despite the increasingly remote makeup of today’s distributed workforce,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
This 15th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a critical tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.