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June 3, 2019

TouchPoint One to Showcase Contact Center Performance Management Solutions at 20th Annual Customer Contact Week

Performance management forerunner to exhibit award-winning solutions that boost employee engagement, confidence, and success

INDIANAPOLIS, Indiana, June 3, 2019 — TouchPoint One, the leading provider of performance management and employee engagement solutions for contact centers announced today that it will be exhibiting at the 20th Annual Customer Contact Week (CCW) from June 24-28, 2019, at The Mirage in Las Vegas, Nevada. Customer Contact Week is the world’s largest customer contact event and #1 meeting place for CX, contact center and customer care executives. Touchpoint One will participate in the CCW Demo Drive, host Meet the Customer and Interactive Discussion Group (IDG) events, and demonstrate the latest features available in the Acuity performance management platform throughout the conference.

Founded on the TouchPoint One Performance Optimization Model, Acuity assimilates disparate systems data to fuel an integrated suite of specialized business features including role-based dashboards, departmental or functional scorecards, intelligent workflows (QA, coaching, quizzing, surveys, etc.), messaging (chat, email, notifications), gamification, and analytics and reporting – all delivered in a Cloud-based SaaS platform. Stop by TouchPoint One booth #632 during the expo’s Demo Drive for a personal software demo and a chance to win a pair of his and hers Bose QuietComfort 35 II Wireless Bluetooth Headphones.

"TouchPoint One is thrilled to be a part of CCW's 20th year celebration, an exceptional conference to collaborate, discover, and problem-solve in an environment of unprecedented opportunity and change," said Greg Salvato, CEO of TouchPoint One. "We look forward to connecting with our contact center industry colleagues, clients, and friends to advance the employee-centric strategies that enable superior outcomes for businesses and their customers."

TouchPoint One and Bark & Co. will co-present Interactive Discussion Group “IDG” #60 – Workforce Optimization on June 27th, from 10:50 AM-12:30 PM. Join us for a discussion about successful strategies to enhance both the employee and customer experience.

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About TouchPoint One
TouchPoint One pioneers innovative workforce performance solutions that fuse human-centric design with artificial intelligence. Our flagship Acuity platform redefines employee engagement through personalized motivation, strategic gamification, and immersive dashboards that cultivate competition and alignment with organizational goals. By seamlessly blending cutting-edge technologies, insightful analytics, and enterprise data integrations, TouchPoint One empowers companies to unlock their teams' full potential, foster meaningful leadership connections, and deliver unparalleled customer experiences. Explore the future of workforce optimization at
To learn more about the features and benefits of Acuity, visit the TouchPoint One web site. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

TouchPoint One, Acuity, Sidekick, and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. ©2024 TouchPoint One, LLC. All rights reserved.

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Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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