Insights

As we approach the 57th anniversary of the original Star Trek series, it's hard not to marvel at the foresight of Gene Roddenberry. The show envisioned a future where technology and AI are integral to our lives—a future that seems increasingly close to our present. In that spirit, I've crafted a Star Trek-themed marketing narrative for TouchPoint One, focusing on the incredible possibilities at the intersection of CX and AI. Whether it leads to an intro call or demo, or simply brings a smile to your face, I hope it serves as a reminder of the exciting frontier we're exploring in customer experience. 🖖

Revitalizing Trust In The CX Workforce Amid AI Disruption: A Unique Opportunity For Leadership

In the dynamic world of customer experience (CX), your role as a senior executive or operations manager extends beyond strategic decision-making. You're not just a leader; you're a key player in shaping the daily routines of your frontline agents. And guess what? Your direct involvement can yield substantial returns on investment (ROI), both in terms of business performance and human impact.

Greg Salvato is CEO of TouchPoint One, a leading provider of employee engagement and performance management solutions for contact centers.

Our well-being depends on the quality of our connections with others. According to Yale University lecturer Emma Seppälä, "people who feel more connected to others have lower rates of anxiety and depression.

Interview conducted by: Lynn Fosse, Senior Editor, CEOCFO Magazine ceocfointerviews.com