✨Compelled to share with you details of a client support session yesterday that left me energized, inspired - and still smiling! 😍
The agenda? "Gamification Xtreme Team Tips and Tricks" - not your typical support call topic (though perfect for a Monday).😁 What followed was a fascinating session with senior CX operations leaders and executives from a major national retail pharmacy chain exploring our A-GAME Leagues Xtreme feature. It turned into one of those special moments that remind you why you love what you do – hence the itch to share.
Picture a lively virtual gathering of senior CX leaders, their competitive spirits rivaling fantasy sports enthusiasts on draft day, discovering and considering strategies for connecting with frontline employees. Yes, they wanted to master the game mechanics, but what really energized them was the chance to connect with their frontline teams in a whole new way. 🤝
Three things struck me:
✔ Their genuine excitement about building bonds with frontline employees they'd otherwise never meet. These leaders instantly grasped how this could transform their organization's culture.
✔ Their laser focus on mastering not just the mechanics, but the purpose behind the game. From draft strategies to weekly lineups, individual Power Rankings, to engagement tactics — they wanted to understand it all.
✔ The competitive spirit! 🔥 These CX pros were ready to leverage every ounce of their leadership experience, creativity, and communication skills to outperform their peers—all in service of elevating employee experience. Oh yeah!
No - this wasn't your typical vendor support call. It was a masterclass in leadership engagement, watching these executives light up at the possibility of directly impacting workforce morale, belonging, and well-being. They saw the bigger picture — how this unique approach to gamification could transform employee retention, trust, and ultimately, customer experience.
To our enlightened clients who "get it" and embrace this innovative approach to leadership engagement, thank you! Your enthusiasm and the results you achieve make this work incredibly fulfilling. Thanks to everyone who participated yesterday, and Nicole Weathers for facilitating – you made my day and probably the rest of the week, too. 😊
For other CX leaders curious about a completely different approach to contact center gamification—one that truly engages the entire CX workforce—I'd love to connect. Sometimes the most powerful transformations happen when we're willing to play a different game. 🎯 💯💯💯
