Gain the knowledge you need to thrive.
By Greg Salvato
Six Ways To Stimulate Workforce Connectedness And Electrify Employee And Customer Experience
Our well-being depends on the quality of our connections with others. According to Yale University lecturer Emma Seppälä, "people who feel more connected to others have lower rates of anxiety and depression.
By Greg Salvato
The Most Powerful Name in Corporate News- Contact Center Performance Management Software Solution
Interview conducted by: Lynn Fosse, Senior Editor, CEOCFO Magazine
By Greg Salvato
Seek And Share Truth To Boost Employee And Customer Experience
Contact centers depend on a wide range of technologies to operate effectively. Numerous disparate systems generate perpetual flows of valuable data — the analytic raw material that can yield truth and intelligence about your people, performance, processes, culture and more...
By Greg Salvato
Contact Center Excellence Emanates From The Inside Out
The concept of leading indicators to measure and manage different aspects of business and life isn't new. Unemployment claims, stock prices and building permits gauge economic health and influence monetary and investment policies....
By Greg Salvato
Supervisor Support is the Key to Contact Center Success – A Simple Strategy to Align Frontline and Senior Leaders
There is a vast body of research exposing the direct link between strong frontline leaders and higher levels of workforce engagement, retention, and business success...
By Casey Kostecka
A Data-Driven Strategy for Managing Contact Center Labor Costs and Optimizing Employee Retention
Among the best ways to control rising labor costs in contact centers include automating responses via Ai, RPA, Chat, IVR, etc. Also, reducing attrition rates is huge...
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