Insights and Articles to Improve contact center employee performance, operational efficiency and customer satisfaction

By A. Raymond

Navigating Complexity with Confidence: The TouchPoint One Path to Contact Center Transformation

Contact centers are increasingly facing budget constraints, posing challenges in implementing essential performance management and employee engagement solutions. Advanced solutions in this space often represent a significant expenditure, especially for larger CX organizations, leading to potential delays or abandonment of crucial investments and impacting service quality and operational efficiency.

By Greg Salvato

Facing Today's Challenges With One Invincible Human Superpower

Greg Salvato, CEO of TouchPoint One, drives innovation in CX workforce engagement and performance management.

By Greg Salvato

Revolutionize Your CX Strategy: 4 Powerful Reasons to Embrace P4P Now

Enhancing service quality and operational efficiency are key priorities for customer experience (CX) organizations. One strategic approach that stands out is the implementation of performance-based pay (P4P) systems. Let's explore the top three reasons why making P4P an imperative in your CX organization is essential now.

By Greg Salvato

Every Rep Counts – Making Squatober Inclusive for All

Inspired by Dan Arriola's post about Inktel's commitment to #Squatober (thank you, Dan!), I've been reflecting on the transformative power of such challenges. For those unfamiliar, Squatober is a month-long celebration dedicated to the squat exercise that has grown into a worldwide event, drawing participants from all fitness levels.

By A. Raymond

Quantifying the ROI of Gamification: A Practical Guide

Gamification has emerged as a powerful tool to enhance employee engagement, boost productivity, and foster a positive work environment. However, skeptics often question its tangible benefits. This guide aims to shed light on the financially quantifiable benefits of gamification and provide a roadmap for measuring its ROI.

By Greg Salvato

Fantasy Sports-Inspired CX Workforce Engagement: The Innovation of TouchPoint One's A-GAME Leagues

Imagine a world where the thrill of drafting a winning fantasy sports team translates into real-world corporate success.

Trusted by many

“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“

‍- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

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“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

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“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit