Gain the knowledge you need to thrive.
By A. Raymond
Navigating Complexity with Confidence: The TouchPoint One Path to Contact Center Transformation
Contact centers are increasingly facing budget constraints, posing challenges in implementing essential performance management and employee engagement solutions. Advanced solutions in this space often represent a significant expenditure, especially for larger CX organizations, leading to potential delays or abandonment of crucial investments and impacting service quality and operational efficiency.
By Greg Salvato
Facing Today's Challenges With One Invincible Human Superpower
Greg Salvato, CEO of TouchPoint One, drives innovation in CX workforce engagement and performance management.
By Greg Salvato
Revolutionize Your CX Strategy: 4 Powerful Reasons to Embrace P4P Now
Enhancing service quality and operational efficiency are key priorities for customer experience (CX) organizations. One strategic approach that stands out is the implementation of performance-based pay (P4P) systems. Let's explore the top three reasons why making P4P an imperative in your CX organization is essential now.
By Greg Salvato
Every Rep Counts – Making Squatober Inclusive for All
Inspired by Dan Arriola's post about Inktel's commitment to #Squatober (thank you, Dan!), I've been reflecting on the transformative power of such challenges. For those unfamiliar, Squatober is a month-long celebration dedicated to the squat exercise that has grown into a worldwide event, drawing participants from all fitness levels.
By A. Raymond
Quantifying the ROI of Gamification: A Practical Guide
Gamification has emerged as a powerful tool to enhance employee engagement, boost productivity, and foster a positive work environment. However, skeptics often question its tangible benefits. This guide aims to shed light on the financially quantifiable benefits of gamification and provide a roadmap for measuring its ROI.
By Greg Salvato
Fantasy Sports-Inspired CX Workforce Engagement: The Innovation of TouchPoint One's A-GAME Leagues
Imagine a world where the thrill of drafting a winning fantasy sports team translates into real-world corporate success.
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