Improve employee performance with Training Camp

Simulations Built From Your Operation, Not a Script Library

Training Camp generates conversation simulations directly from your source material. Upload quality scorecards, SOPs, product documents, call recordings, or screen recordings, and the system drafts the objectives, customer persona, scenario flow, and scoring criteria for you. Review, adjust if needed, and assign. Authoring a sim takes minutes, and manual authoring remains available for teams that want full control.

Because sims are grounded in your actual interactions and standards, agents practice the situations your customers actually create, in the language your business actually uses.

Real Conversations, Not Multiple Choice

Agents speak with an AI customer persona in natural, real-time voice, with text mode available where voice isn’t practical. The persona pushes back, changes direction, and behaves like the customers your agents will face. Practice stops being a reading exercise and becomes a rep.

Scored Against Your Standard, With Feedback Agents Can Use

Every session is automatically scored against the same scorecard your quality team uses on real interactions. Agents see per-criterion results and a coaching summary immediately, so feedback lands while the conversation is still fresh. Training, quality, and coaching share one definition of good, which means what agents practice is what the operation measures.

Knowledge Checks and a Dashboard-First View of Progress

Attach knowledge checks to any sim to confirm understanding, with attempt tracking built in. The Sims hub gives trainers and team leads a dashboard-first view of completion, pass rates, score distribution, and agent-level results, so it’s always clear who is ready, who needs another rep, and where the whole team is strong or struggling.

Assignments flow to agents through simple, tokenized links. No separate logins to manage, no LMS gymnastics.

Training That Answers What Quality Finds

Simulation works best when it targets real gaps. Within Acuity, findings from quality evaluation can route directly into sim assignments, so when an evaluation reveals a pattern, the practice that addresses it is one step away. Grounded answers from your knowledge library support agents before, during, and after practice, and analytics show whether performance moves. Practice, evaluate, and act in one closed loop.

See Training Camp in Action

Bring one of your scorecards and a recorded call. We’ll build a working sim from your own material during the demo.

Schedule A Demo

Trusted by many

“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“

‍- Brandi Stadie, Senior Director of MTM Contact Center Operations, Phoenix, AZ

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“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

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“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit