TouchPoint One Gamification Solutions are a smart way to enhance performance management, elevate employee experience, and ensure better business results. It provides incentives, tracks progress, and sets clear goals that employees can strive for. It also encourages collaboration, increases engagement, and fosters a sense of connection and support between teams which ultimately result in better business results and a more positive employee experience.
A-GAME Leagues automatically facilitates round-robin tournaments with single-elimination playoffs and season-end championships. Data from Cloud or on-premise apps, spreadsheets, data warehouses, and more combine seamlessly with metrics generated via Acuity's integrated performance dashboards, coaching, and QA modules to enable tailored, holistic performance management and complete alignment with other business processes and strategies.
The A-GAME Xtreme option expands gamification beyond the front lines, enabling senior managers and other employees to draft "fantasy" teams comprised of agents across the entire contact center operation. Xtreme teams compete head-to-head in regular-season matchups and for post-season division titles and league championships. A-GAME Xtreme empowers senior managers to connect with, support, mentor, and motivate frontline staff in a highly entertaining, fulfilling, and productive experience.