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Elevate your CX with the transformative power of Acuity.

Maximize budgets and simplify data management. Navigate technology with ease, empowering your team with AI insights and engaging gamification. Align with critical metrics, boost performance, and transform into a lean, people-centric powerhouse. Ready to elevate your CX workforce and delight customers at every touchpoint? Partner with TouchPoint One.

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The Real Engagement Challenge: Reaching More People, More Often

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TouchPoint One Unleashes A-GAME Leagues Gridiron Season XI — Where CX Champions Are Forged and Storied Teams Rise

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Acuity + Aucera

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TouchPoint One's Acuity platform empowers the customer
contact workforce, improves performance, and drives costs down.

View the Video below to learn how.

Role Based Dashboards

Agent & Supervisor Coaching

Performance Gamification

Balanced Scorecards

Quality/Compliance
Management

Performance Pay & Incentives

Your moment is here!

Welcome to the springboard to effective leadership, equipping you with the skills to soar in your new CX team leader role.

Lastest News & Events

August 11, 2025

TouchPoint One Unleashes A-GAME Leagues Gridiron Season XI — Where CX Champions Are Forged and Storied Teams Rise

May 28, 2025

TouchPoint One to Present Performance Management and Workforce Engagement Innovations at CCW 2025

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Frequently Asked Questions

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About Touchpoint One

What is TouchPoint One?

TouchPoint One provides enterprise performance management solutions for the contact center industry, focusing on employee engagement and operational excellence through their Acuity platform.

Where is TouchPoint One located?

The company is based in Indianapolis, Indiana: 101 W Ohio St, Suite 2000, Indianapolis, IN 46204

Who uses TouchPoint One solutions?

Leading contact centers and customer service organizations seeking to improve employee performance and engagement use TouchPoint One’s platform

What is Acuity?

Acuity is TouchPoint One’s cloud-based performance management platform, offering real-time dashboards, gamification, coaching, analytics, and compliance tools

What makes TouchPoint One different from other solutions?

Its strong blend of gamification, AI, and actionable insights helps drive measurable improvements in agent performance and customer satisfaction

Products & Services

Which products does TouchPoint One offer?

The main offering is the Acuity platform—covering performance management, quality assurance, employee coaching, and workforce engagement with advanced analytics and gamification features.

How does Acuity help contact centers?

It enables tracking KPIs, improving agent performance, boosting engagement via gamification, streamlining quality/compliance, and providing actionable insights at all levels

Can TouchPoint One integrate with other systems?

Yes, Acuity offers seamless integration with common CRM and customer support systems, as well as APIs for custom connections.

Is Acuity suitable for remote and hybrid teams?

Absolutely. It’s a web-based SaaS platform tailored for today’s contact center models, including remote and hybrid workforces

Does TouchPoint One offer training or onboarding?

Yes, onboarding and customer support are available for implementation, integration, and ongoing use of the platform.

Performance Management & Gamification

What is contact center gamification?

Gamification means using game mechanics—like points, challenges, and leaderboards—to motivate and engage employees in achieving business goals.

How does Acuity use gamification?

It features games, contests (A-GAME Leagues), and rewards that encourage friendly competition and team collaboration, improving morale and results.

Can I customize scorecards and metrics?

Yes, the platform is highly configurable, allowing you to set custom KPIs, balanced scorecards, and objectives aligned to your operation.

What types of reporting are supported?

Real-time dashboards, agent/coaching reports, compliance, quality, and operational analytics are available.

What results can I expect from using Acuity?

Customers report increased engagement, improved KPIs, reduced attrition, and operational efficiencies.

Quality Management & Compliance

Does Acuity support quality monitoring?

Yes, omni-channel quality management is built-in, with support for voice, chat, and ticketing, plus robust reporting and escalation features.

Are compliance tools available?

Absolutely. Acuity helps monitor, report, and document compliance, supporting regulatory requirements and corrective action workflows.

How does Acuity enable coaching?

Structured coaching modules deliver automated notifications, track progress, and encourage direct engagement between agents and supervisors.

Trusted by many

“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“

‍- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

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“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

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“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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Elevate your CX with the transformative power of Acuity.

The Real Engagement Challenge: Reaching More People, More Often

TouchPoint One Unleashes A-GAME Leagues Gridiron Season XI — Where CX Champions Are Forged and Storied Teams Rise

Acuity + Aucera

Our customers are seeing results.