As we’ve continued expanding the coaching capabilities within Acuity this year, one area has resonated particularly strongly with clients: using AI to create highly relevant, actionable coaching plans at scale.
Out of the box, we support GROW, SMART, OSKAR and CLEAR.
But those are only the starting point.
Some of the most interesting conversations happen when a client says:
“We love GROW. In fact, we’ve refined it over the years and developed a coaching methodology of our own. Can Acuity align to it?”
Absolutely.
That methodology represents something valuable: years of experience developing people, diagnosing performance, reinforcing behaviors and learning what works within that particular organization.
We don’t want AI to replace that institutional knowledge.
We want AI to put it to work.
GROW? We’ve got you.
SMART, OSKAR or CLEAR? Yep.
BYOCM: Bring Your Own Coaching Methodology? Absolutely.
Combine that methodology with performance data, customer conversations, knowledge and the operational context surrounding each employee, and AI can help supervisors consistently turn it all into relevant, actionable coaching at scale.
Not making every operation work the same way.
Making what works in your operation easier to understand, apply, and scale.
And, of course, measure.
Acuity. The AI-powered CX Performance Platform.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of MTM Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
