A-GAME Leagues reimagines contact center gamification. Believe in your team's elite potential? Let A-GAME Leagues be their stage.
Transforms contact centers into exciting sports and other themed leagues in which teams participate in round-robin tournaments. At the end of the regular season, top teams advance to the playoffs and ultimately a season-end championship.
Tournament schedules align with NCAA, National Football League™ and other popular pro or collegiate league seasons.
Team leaders can choose their starting lineup from the complete agent roster, with scores updating in real-time.
Game scoring is based on specific KPIs or balanced scores sourced from the Acuity Performance Management Platform and/or other data source/s and updated in real time.
Xtreme owners draft "fantasy" teams from across contact center operations that compete in a separate VIP tournament.
Outstanding performance is automatically recognized, calculating the most valuable and improved players, coaches, and owners.
TouchPoint One recognizes the top teams and agents among all participating companies with the Medal of Excellence Award.
“Jerry Williams, Director of Customer Care at Sprint, shared, “We constantly seek innovative ways to foster camaraderie among our agents. When introduced to A-GAME by TouchPoint One, we immediately saw its potential...”
A-GAME Xtreme enables employees other than supervisors and agents, who participate in A-GAME primary leagues, to compete against other fantasy teams created from the entire agent roster using either a traditional fantasy draft or auto-pick process.
A-GAME Xtreme leagues run parallel to standard leagues, each having their own schedules, standings, statistics, and season-end championships. A-GAME Xtreme bonds front-line agents directly with senior management, fosters unprecedented interdepartmental cooperation and stimulates company-wide engagement to improve contact center performance and strengthen business results. A-GAME Xtreme offers contact centers a fresh and dynamic mechanism to address morale, retention, absenteeism and employee engagement challenges and helps ensure that the contact center is adequately equipped to fulfill its increasingly vital role in an organization’s overall success.
Contact center organizations are seeking turn-key gamification solutions to improve the customer experience, strengthen the work culture and improve business results,” said Greg Salvato, CEO of TouchPoint One.
“A-GAME Leagues champions deep employee engagement, rallying the entire workforce to meet their objectives and even surpass them. As we embark on a new A-GAME Leagues season, we celebrate the exceptional companies that have partnered with us this year.”
SCOPE: Global, Multi-site WAH/Office/Hybrid Ops | Telecom, Utility, Travel, BPO, Cable, Retail, Financial, Technology
PERFORMANCE IMPACT/ROI: 7-32% - Balanced Score Improvements
EMPLOYEE ENGAGEMENT: 75% of participants inspired by A-GAME to perform their best.
AGENT PERSPECTIVE: 92% Love the A-GAME experience.
The Medal of Excellence stands as the pinnacle of recognition in the contact center industry. Uniquely data-driven, the Medal of Excellence selection methodology reflects both achievement and improvement extending across all corporate leagues over the entire A-GAME season. The Medal of Excellence is awarded by TouchPoint One to the most valuable and most improved agent-player and supervisor-coach based on a combination of
Ready to empower, recognize, and inspire your team towards excellence?
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
