Gamification

TouchPoint One Gamification is comprehensive and proven to foster workforce connection,
boost individual and team motivation, and achieve pre-defined business outcomes.
Product Information (PDF)
Connect, engage, and inspire workforce-wide!
Gamification is about connection, commitment, and culture—fundamental principles of effective performance management. Employees agree, saying that gamification makes them feel more productive and happier at work, leading to better outcomes for customers and business. In addition, by adding fun to daily tasks and fostering engagement throughout the organization, gamification improves sales, attendance, quality, CSAT, retention, and so much more. With TouchPoint One gamification, the potential to strengthen teams and boost performance in your contact centers is limitless. 

Key Features/Benefits

Rapid game setup enables supervisors to focus and engage precisely when and where needed. 
Integrated coaching provides tight alignment between agent support and gamification strategies.
Team or agent duels and multi-team competitions
allow unlimited workforce participation and engagement flexibility.
Reporting dashboards show the impact of your gamification initiatives and insight about what's effective. 

One size does not fit all.

Versatility is the name of the game for successful gamification. Cookie-cutter systems that force organizations into a rigid game paradigm may make an initial impact but can quickly flame out. That's why TouchPoint One offers multiple gamification modules to use individually or in combinations depending on your evolving vision, needs, and objectives.

A-GAME Leagues

A-GAME transforms contact centers into exciting sports, quests, adventures and other themed leagues in which teams participate in round-robin tournaments. Top teams advance to playoffs and ultimately a season-end championship.
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A-GAME Xtreme

A-GAME Xtreme is a fantasy-sports style Executive Gamification solution developed by TouchPoint One and hosted on the Acuity Performance Management Platform.
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A-GAME Flex

A-GAME Flex puts the power of gamification in your hands enabling set up of engaging, data-driven, and purposeful competitions in just minutes. Need a quick, but lasting fix for morale, motivation, collaboration and camaraderie? Want to influence the behaviors that generate continuous performance improvement? Get Flex!
Product Information (PDF)Product Information (PDF)

Rewards & Badges

Enables employees to earn points/rewards that can be redeemed for cash, gift cards, days off, gym membership - almost anything.

Treasure Hunt

TouchPoint One reward and incentive solutions are designed to provide immediate recognition and reward to employees achieving outstanding performance. Scoring is aligned with KPI and/or balanced scores sourced from the Acuity Performance Management Platform and/or other data source/s and updated at least daily.
Product Information (PDF)

Treasure Hunt

TouchPoint One reward and incentive solutions are designed to provide immediate recognition and reward to employees achieving outstanding performance. Scoring is aligned with KPI and/or balanced scores sourced from the Acuity Performance Management Platform and/or other data source/s and updated at least daily.
Product Information (PDF)Product Information (PDF)

Rewards & Badges

Enables employees to earn points/rewards that can be redeemed for cash, gift cards, days off, gym membership - almost anything.

Custom Gamification Solutions

The #1 employee engagement, recognition and motivational gamification solution for contact centers — customized for you!

Custom Gamification Solutions

The #1 employee engagement, recognition and motivational gamification solution for contact centers — customized for you!

Trusted by many

“Acuity has made life so much easier for the leadership team!  Having a balanced scorecard is a necessity in our environment.“

- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ

“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“

- Mark Wilson, Chime Solutions CEO

“We are saving ourselves so much time and so many headaches. It is just a better way to work.”

- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit

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101 W Ohio St, Suite 2000 Indianapolis, IN 46204
info@touchpointone.com
(317) 454-8200
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