SYSTEMS AND DATA INTEGRATION

Your Performance Management, Gamification, Executive Reporting, Dashboards, and Productivity strategies and systems rely on a diverse set of data sources to function effectively ― and Acuity integrates both seamlessly and simultaneously with every one of them!

Cloud-based or on-premise CRM, HR, CMS, WFM, CX, CCaaS, UCaaS apps, spreadsheets, data warehouses and more combine seamlessly with Acuity scorecards, Gamification, QA, engagement, attrition-tracking, incentive compensation, VoE survey and other modules.

Our approach to data, analytics and solutions design is intelligent, hands-on and progressive. We tailor each strategy based on your specific needs and challenges, configuring dashboards, analytic models, business logic and workflows to optimize your people, processes, data and systems infrastructure.

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Integrations

No coding. No IT. No expensive, long-term projects. In fact, wherever possible, we automate data connections, so once initially configured, they require almost no ongoing maintenance! Rather than wasting time chasing after siloed data within cumbersome Excel spreadsheets or perplexing BI tools, every member of the workforce, from the C-suite to the front-line, will have on-demand access to the information, tools, and inspiration they need to succeed via a single, real-time platform for autonomy, performance, and engagement.

Data integration flexibility

Native generation

Acuity’s native workflow, gamification, QA, messaging and survey, quizzing, and other application modules capture, generate and/or log data automatically.

Data connectors

Acuity data connectors pull data from leading enterprise applications such as Genesys, Oracle, Kronos, ADP, NICE inContact, Verint, Aspect, Avaya, SAP, Mitel, Workday, Cisco, Serenova, Ceridian, Talkdesk, Pipkins, Salesforce, Five9, Zendesk, Noble Systems, SharePoint, Azure, and others.

REST APIs

Acuity also offers REST (Representational State Transfer) API calls for system integration. Using this model, RESTful APIs are used to push data to Acuity’s cloud servers.

Secure FTP (SFTP)

The most popular approach to data integration is via Secure FTP (SFTP). In this model, data (typically formatted as csv, xml, json, or xls/xlsx) is pushed from the client, client’s client, or third-party system to Acuity SFTP and, in turn, imported to Acuity cloud servers. In most cases, this process is fully automated, but can be managed manually if necessary.

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