Empower, motivate, and inspire your distributed customer contact workforce with the first on-demand, turnkey Gamification platform powered by Acuity
Start by defining your objectives.
Gamification can enhance sales, improve workforce retention, boost attendance, and elevate quality. Understanding your primary goal is the foundation of effective game design.
Choose Game Attributes.
As the name suggests, Flex offers adaptability. Dive into a vast library of engaging leaderboard, points-based, or time-based games. Tailor competitions for individual agents, teams, or the entire company.
Set Scoring Metrics.
Choose game KPIs in line with your objectives. Flex seamlessly integrates with Acuity’s primary and sub-KPIs, including the Balanced Score. Additionally, select from a wide range of native-module metrics, such as coaching, audit, ESAT, or integrate external data sources.
Ready, Set, GO!
After configuration, the game launch and notifications are automated. Stay updated with game status across devices, from mobiles to wallboards and large screens
"We’ve realized strong performance boosts in customer experience, productivity and efficiency metrics at some of our North American contact centers with TouchPoint One’s A-GAME Flex system.– Global Telecom client
"Gamification has been awesome for our culture, productivity, and efficiencies."- healthcare services client
"Partnering with TouchPoint One, we are leveraging gamification in the workplace to increase employee morale, meet KPI targets - and trail-blaze the call center industry with a new approach to employee engagement."– BPO client
SYSTEM REQUIREMENTS
A-GAME Flex Gamification is an AWS-hosted Cloud-based service and fully integrated with TouchPoint One's Acuity Contact Center Employee Engagement and Performance Management platform. An internet connection and browser (i.e. Chrome, Edge, Firefox, etc.) is all you need to win.
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“With TouchPoint One's advanced platforms and expertise, we've seamlessly integrated gamification into our performance management, boosting employee engagement and efficiency.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit
