Performant’s recovery services provide compliance-focused solutions to assist in the recovery of billions of dollars in delinquent assets every year. The company offers multichannel recovery services and recovers debt using proven inventory management, outreach and communication, and compliant resolution techniques.
The system went live July 15, 2020 and it was an immediate success. By rebuilding all of the monitoring forms in the performance management system, the compliance team completely transformed its regulatory compliance process. The new workflow closely mimics the original process, but brings many time, cost and quality benefits. These include:
Vukanovich notes that the new system has been particularly valuable during the COVID-19 pandemic, as auditors are all working from home. In the past, new findings often required one-on-one meetings to share findings and implement corrective actions, she says. But now all of those communication steps are run automatically through Acuity. “It couldn’t have come at a better time.”
Performant is now implementing Acuity in three other departments that use the same audit data, to increase the time savings and improve data sharing across the organization. “We are saving ourselves so much time and so many headaches,” she says. “It is just a better way to do this work.”