Bluegreen Corporation is a leading vacation ownership marketing, sales and hospitality company. Their Indianapolis-based customer care center fields 1.2 million calls a year. Its agents provide service and support to more than 170,000 owners in the Bluegreen Vacation Club.
Bluegreen’s contact center operations are complex and supported by a set of unintegrated internal and third party systems that made effective performance management difficult.
"Acuity is the right tool if you want to maximize investments in people, processes and technology and become more competitive through smart delivery of intelligence."
Acuity is the right tool if you want to maximize investments in people, processes and technology and become more competitive through smart delivery of intelligence.
“Better decision-making and process execution has resulted in strong improvement in the metrics that matter to us the most.”
“Acuity provides visibility to every critical metric and enables associates and managers to monitor their own performance.”
“Because we can now quickly and easily pinpoint areas of weakness and strength, our capacity for mentoring, training and coaching has dramatically improved – as well as our ability to accurately identify candidates for promotion.”
“ The visual impact of performance display via Acuity cannot be understated. It makes tracking progress towards goals simple, meaningful and engaging.”
“Acuity has made life so much easier for the leadership team! Having a balanced scorecard is a necessity in our environment.“
- Brandi Stadie, Senior Director of Veyo Contact Center Operations, Phoenix, AZ
“TouchPoint One, through their technology platforms and expertise, has enabled us to intelligently employ gamification within a comprehensive performance management framework which has significantly elevated employee engagement and effectiveness.“
- Mark Wilson, Chime Solutions CEO
“We are saving ourselves so much time and so many headaches. It is just a better way to work.”
- Tereasa M. Vukanovich, Manager, Regulatory Compliance & Audit