Welcome to TouchPoint One’s employment page.

Contact Center Performance Management incorporates a wide range of technologies and functional disciplines including Performance Dashboards, Balanced Scorecard, Business Intelligence (BI), Reporting, data warehouse, business process management and workflow, big data and communications − and has become a mission-critical platform for customer-focused, world-class brands. TouchPoint One is a leader in this industry and continues to deliver the most innovative and ROI-driven solutions to market. If you are interested in joining us to transform the way leaders run their business, submit your resume for general consideration to jobs@touchpointone.com.

About Us

TouchPoint One provides innovative enterprise performance management solutions to the world’s leading contact centers.

Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.

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