A-GAME Tiki Beach sails to victory, transforming performance
metrics, employee recognition, and businesses processes via
breakthrough contact center gamification platform
INDIANAPOLIS, Indiana, October 8, 2018 —
TouchPoint One, the leading provider of employee engagement
and performance management solutions for contact centers,
announced today that TMC, a global, integrated media company,
has named A-GAME Tiki Beach as a 2018 Contact Center Technology
A-GAME is the cloud-based SaaS performance gamification
solution that uses sports and other themed competitions to
transform large customer contact operations into aligned, engaged,
performance leaders. Tiki Beach is the new design variation
added to the A-GAME experience, providing a virtual island-hopping
escape to stimulate individual achievement, teamwork, coaching and
recognition throughout every level of the contact center organization.
“A-GAME Tiki Beach is the latest TouchPoint One workforce
engagement solution featuring innovative and effective game mechanics
designed to amplify individual and collective awareness,
accountability and achievement toward a united mission of
outstanding sales, support and customer care,” said Greg Salvato
CEO of TouchPoint One. “A-GAME continues to validate gamification’s
potential to improve contact center performance and we are thrilled
to be recognized with TMC’s 2018 Contact Center Technology Award.
TouchPoint One's workforce engagement and performance management
solutions maximize clients' existing assets, reduce operating costs,
and boost financial results. Based on a wide range of metrics such
as employee attrition, attendance, quality, customer satisfaction,
sales/collections and more, A-GAME ROI is immediate, measurable,
meaningful and proven. Read our latest client success
to learn more.
A-GAME integrates efficiently and securely with existing systems
and data. Cloud or on-premises apps, spreadsheets, data warehouses
and more combine seamlessly with data generated via A-GAME’s native
workforce engagement and performance management modules to
provide a complete and versatile basis for scoring, reporting,
recognition and analysis.
This 13th-annual Contact Center Technology Award, presented by
honors vendors and technologies that have embraced technology as a key tool for
customer service excellence. This award distinguishes their success as innovators,
thought leaders, and market movers in the contact center and customer care industries.
Results of the 2018 CUSTOMER Contact Center Technology Award will be
published in CUSTOMER Magazine online.
To learn more about the features and benefits of A-GAME Tiki
Beach, visit the TouchPoint One web site
or schedule a demo today.
And follow us on Twitter @TouchPoint_One and on
Download Press Release →
About TouchPoint One
TouchPoint One is the leading provider of employee engagement
and performance management solutions for contact centers. The
Company’s Acuity product is a full-featured contact center
performance management platform that enables improved decision
making, talent development, and process execution at every
operational level. TouchPoint One customer contact solutions
deliver the rich benefits of gamification, balanced scorecards,
employee dashboards and advanced performance management through
innovative design and complete, functional alignment with
business processes and strategies.
TMC’s CUSTOMER Magazine
CUSTOMER magazine premiered in September 2012 and is
the industry’s new, definitive source for news, product information,
and strategies for communications that engage customers and
potential customers. Each issue of CUSTOMER includes news and
insights on the latest developments in agent training, analytics,
ERP, IVR, social CRM solutions, mobile apps, workforce management
and more. Please visit
http://customer.tmcnet.com for more information.
TouchPoint One, Acuity, A-GAME and A-GAME Xtreme are registered
trademarks of TouchPoint One, LLC. All other registered or
unregistered trademarks are the sole property of their respective
owners. © 2018 TouchPoint One, LLC. All rights reserved.