employee engagement and performance management solutions for contact centers


Align, Equip, Engage, Win!

Acuity is easy to deploy, will align, empower and inspire your personnel and deliver clear and compelling ROI – at a cost that is likely a fraction of what you’d expect.

  • All of the data and business logic that your contact center relies on is stored and accessible from one place.
  • Personalized dashboards and scorecards deliver role-based features, intelligence and alignment at every operational level.
  • Custom-tailored for contact centers, Acuity gamification removes the risk and boosts employee engagement, business results and the customer experience.
  • Integrated quality monitoring, quizzing and ESAT modules enable you to instill best practices, maintain quality and ensure compliance.
  • Messaging and chat systems facilitate fluid coaching, support and other interaction to promptly address challenges and capitalize on success.
  • Low-cost, easy to deploy Cloud-hosted or on-premise Software as a service Solution (SaaS).