employee engagement and performance management solutions for contact centers


Role-Based Dashboards

Displayed on EVERY DESKTOP from agent to CEO. • Easy to understand, color-coded scoring. • Integrated message board and links to other tools. • Real-time updates of KPI performance, hours and pay. • Ability to identify performance issues within seconds vs. days.

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Performance Gamification

Custom-tailored for contact center operations • Rapid and sustained boost in employee engagement, retention and performance • 100% aligned with performance and business objectives • No custom development required to deploy • Multiple options to appeal to varying workforce demographics and psychological motivators

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Custom KPIs/Scorecards

Measure the KPI's that are important to your business. • Combined and weighted KPI's produce a "balanced score." • Measure sales, customer satisfaction, quality, efficiency, attendance and more. • Scores updated each day or in real time. • Customizable targets for different locations, projects, teams, and agents. • Drill down to determine root cause.

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Contact Center Performance Management –Transformed.

From the ground-up, Acuity was conceived and designed specifically for contact centers and the people accountable for their performance.

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Align, Equip, Engage, Win!

Acuity is easy to deploy, will align, empower and inspire your personnel and deliver clear and compelling ROI – at a cost that is likely a fraction of what you’d expect.

  • All of the data and business logic that your contact center relies on is stored and accessible from one place.
  • Personalized dashboards and scorecards deliver role-based features, intelligence and alignment at every operational level.
  • Custom-tailored for contact centers, Acuity gamification removes the risk and boosts employee engagement, business results and the customer experience.
  • Integrated quality monitoring, quizzing and ESAT modules enable you to instill best practices, maintain quality and ensure compliance.
  • Low-cost, easy to deploy Cloud-hosted or on-premise Software as a service Solution (SaaS).
  • Messaging and chat systems facilitate fluid coaching, support and other interaction to promptly address challenges and capitalize on success.
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