The leading employee engagement & performance management solution for contact centers


Align, Equip, Engage, Win!

Acuity is easy to deploy, will align, empower and inspire your personnel and deliver clear and compelling ROI – at a cost that is likely a fraction of what you’d expect.

  • All of the data and business logic that your contact center relies on is stored and accessible from one place.
  • Personalized dashboards and scorecards deliver role-based features, intelligence and alignment at every operational level.
  • Custom-tailored for contact centers, Acuity gamification removes the risk and boosts employee engagement, business results and the customer experience.
  • Integrated quality monitoring, quizzing and ESAT modules enable you to instill best practices, maintain quality and ensure compliance.
  • Messaging and chat systems facilitate fluid coaching, support and other interaction to promptly address challenges and capitalize on success.
  • Low-cost, easy to deploy Cloud-hosted or on-premise Software as a service Solution (SaaS).