Fantasy Football Style Competition Heightens Business Performance, Organizational Alignment, and Employee Engagement for Large North American and International Contact Centers
INDIANAPOLIS, Indiana, August 26, 2019 —
TouchPoint One, the leading provider of employee engagement and
performance optimization solutions for contact centers, today
announced details for Gridiron V, the fifth season of the American
football version of its A-GAME performance challenge. A-GAME is
the cloud-based SaaS performance gamification solution that uses
sports and other themed competitions to transform large customer
contact operations into aligned, engaged, performance leaders.
Gridiron V regular season tournaments begin September 16th.
“TouchPoint One clients understand gamification’s potential to
enhance contact center performance management and boost employee
enthusiasm, focus, and commitment to their individual and team
objectives,” said Greg Salvato CEO of TouchPoint One. “A-GAME
offers large contact centers a team-oriented gamification platform
with unlimited themes and variations to engage not only agents and
supervisors, but the entire workforce – senior leadership and
executives included. We are excited for next month’s Gridiron
V kick-off and look forward to celebrating the performance
highlights, competitive showdowns, and team camaraderie with
our clients around the globe.”
A-GAME transforms day-to-day work routines into stimulating,
formative and productive experiences. It raises the bar on
self-awareness and accountability, strengthens teams and
organizations, boosts management effectiveness and capacity,
and maximizes the value of systems and data as it attacks
head-on employee turnover, absenteeism, and attitude challenges.
A-GAME is tailored to each organization’s Key Performance Indicators
(KPIs) and their specific desired performance outcomes. Attendance,
quality, skills development, CX, balanced score or other metrics
serve as the basis for competition scoring. The platform automatically
facilitates round-robin tournaments with single-elimination
play-offs culminating in a season-end championship. Data from
Cloud or on premise apps, spreadsheets, data warehouses and more
combine seamlessly with metrics generated via A-GAME’s native
employee engagement, QA, and workflow optimization modules.
To learn more about the features and benefits of A-GAME, visit the
TouchPoint One web site and schedule a demo today.
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About TouchPoint One
TouchPoint One is the leading provider of employee engagement
and performance management solutions for contact centers. The
Company’s Acuity product is a full-featured contact center
performance management platform that enables improved decision
making, talent development, and process execution at every
operational level. TouchPoint One customer contact solutions
deliver the rich benefits of gamification, balanced scorecards,
employee dashboards and advanced performance management through
innovative design and complete, functional alignment with business
processes and strategies.
TouchPoint One, Acuity and A-GAME are registered trademarks of
TouchPoint One, LLC. All other registered or unregistered
trademarks are the sole property of their respective owners.
© 2020 TouchPoint One, LLC. All rights reserved.