TouchPoint One Announces A-GAME Gridiron Season V Contact Center Performance Challenge

Posted: August 26, 2019

TouchPoint One Announces A-GAME Gridiron Season V Contact Center Performance Challenge

Fantasy Football Style Competition Heightens Business Performance, Organizational Alignment, and Employee Engagement for Large North American and International Contact Centers

INDIANAPOLIS, Indiana, August 26, 2019 — TouchPoint One, the leading provider of employee engagement and performance optimization solutions for contact centers, today announced details for Gridiron V, the fifth season of the American football version of its A-GAME performance challenge. A-GAME is the cloud-based SaaS performance gamification solution that uses sports and other themed competitions to transform large customer contact operations into aligned, engaged, performance leaders. Gridiron V regular season tournaments begin September 16th.

“TouchPoint One clients understand gamification’s potential to enhance contact center performance management and boost employee enthusiasm, focus, and commitment to their individual and team objectives,” said Greg Salvato CEO of TouchPoint One. “A-GAME offers large contact centers a team-oriented gamification platform with unlimited themes and variations to engage not only agents and supervisors, but the entire workforce – senior leadership and executives included. We are excited for next month’s Gridiron V kick-off and look forward to celebrating the performance highlights, competitive showdowns, and team camaraderie with our clients around the globe.”

A-GAME transforms day-to-day work routines into stimulating, formative and productive experiences. It raises the bar on self-awareness and accountability, strengthens teams and organizations, boosts management effectiveness and capacity, and maximizes the value of systems and data as it attacks head-on employee turnover, absenteeism, and attitude challenges.

A-GAME is tailored to each organization’s Key Performance Indicators (KPIs) and their specific desired performance outcomes. Attendance, quality, skills development, CX, balanced score or other metrics serve as the basis for competition scoring. The platform automatically facilitates round-robin tournaments with single-elimination play-offs culminating in a season-end championship. Data from Cloud or on premise apps, spreadsheets, data warehouses and more combine seamlessly with metrics generated via A-GAME’s native employee engagement, QA, and workflow optimization modules.

To learn more about the features and benefits of A-GAME, visit the TouchPoint One web site and schedule a demo today. Please also follow us on Twitter @TouchPoint_One and on LinkedIn.

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About TouchPoint One

TouchPoint One is the leading provider of employee engagement and performance management solutions for contact centers. The Company’s Acuity product is a full-featured contact center performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the rich benefits of gamification, balanced scorecards, employee dashboards and advanced performance management through innovative design and complete, functional alignment with business processes and strategies.

TouchPoint One, Acuity and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. © TouchPoint One, LLC. All rights reserved.