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Fantasy Sports for Extreme Employee Engagement & Business Performance

Is Your Contact
Center Among The World’s Elite?
Prove It.


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How To Play


How It Works: Register, Set Up League, Play
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About A-GAME


#1 GAMIFICATION PLATFORM FOR CONTACT CENTERS
100% ALIGNMENT WITH BUSINESS KPIs
#1 CONTACT CENTER EMPLOYEE ENGAGEMENT SOLUTION
CLOUD SAAS IS SIMPLE TO SETUP AND MAINTAIN
WORLD-CLASS INDUSTRY EXPERTISE & SUPPORT
MEASURABLE, PROFOUND
ROI


  • "A-GAME was not only fun to play, it really motivated my supervisors and agents to perform better, and I couldn’t be more proud of all of them for earning this Medal of Excellence Award and special recognition from TouchPoint One. The way agents stepped up to support and encourage each other was incredible and made my job so much easier and more rewarding. The A-GAME performance challenge resulted in strong improvements in attendance, utilization, and quality, and dramatically reduced our agent turnover. We look forward to competing again this Fall!"


    Vince Tierres, Director at Convergent Outsourcing.

  • "GREAT MOTIVATOR"

  • "Loved the team unity and competitiveness and all of the events to promote the game. Total fun."

  • "The competitive nature and intentionality of the coaching was excellent."

  • "A-GAME motivated us to work with other team members to improve performance and win more games."

  • "It’s interesting how metrics can be fun, help you get better every day, and increase effort to win each game."

  • "Gridiron helped motivate us to win and work harder at what you do already on a daily basis. We had fun...and it just gave us that extra push we need to keep scores up and come to work."

  • "A-GAME really motivated me to be above goal each and every day."

  • "Gridiron helps you do better on calls for game points."

Key Business Benefits



Increase Retention
BOOST
MORALE
IMPROVE QUALITY
ENGENDER camaraderie
REDUCE ABSENTEEISM
INCREASE SALES/COLLECTIONS
EXPAND PROFITS
Demonstrate Compliance
ACCELERATE GROWTH

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“We are always looking for new ways to support, encourage and develop camaraderie among our agents”, stated Jerry Williams, Director of Customer Care at Sprint. “When TouchPoint One contacted us about A-GAME, we didn’t hesitate a moment to participate. It’s a logical extension of Acuity’s primary functions, which deliver tremendous value to us, and smart approach to leverage game mechanics in a way that is consistent with our business objectives and gets our entire operation engaged and motivated.”


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A-GAME transforms contact centers into exciting sports and other themed leagues in which teams participate in round-robin tournaments. At the end of the regular season, top teams advance to the playoffs and ultimately a season-end championship.

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A-GAME schedules align with NCAA, National Football League™ and other popular pro or collegiate league seasons.

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Team supervisors select a six-player starting lineup from their full agent roster. Team scores are updated daily.

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A-GAME tournament scoring is aligned with KPI and balanced scores sourced from the Acuity Performance Management Platform and/or other data source/s and updated at least daily.

A-GAME Xtreme owners draft six-player teams

A-GAME Xtreme owners draft six-player teams from across contact center operations that compete in a separate fantasy league tournament.

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Special recognition and award options for most valuable or improved player, coach of the year and others can be easily configured by the organization’s “league commissioner”.

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TouchPoint One recognizes the top teams and agents among all participating companies with the Medal of Excellence Award.

Ready to Mobilize and Motivate your
Workforce Like Never Before?


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Contact center organizations are seeking turn-key gamification solutions to improve the customer experience, strengthen the work culture and improve business results,” said Greg Salvato, CEO of TouchPoint One.

“Acuity A-GAME delivers high-impact employee engagement that unites and inspires the entire workforce to achieve exactly these objectives and so many more. We are ecstatic about the start of the 2015 A-GAME Contact Center Performance Football Challenge and applaud all of the great companies participating this year.”

Gridiron Medal of Excellence

The #1 employee engagement, recognition and motivational gamification solution for contact centers!

A-GAME Gridiron “Season 1 Highlights”



SCOPE:

>2000 agents, 4 corporate leagues - Utility, Travel, BPO, Consumer, Receiveables Management, Telco, Cable, Wireless,…

Performance Impact/ROI:

7-32% - Balanced Score Improvements

Employee Engagement:

75% of participants inspired by A-GAME to perform their best.

Agent Perspective:

92% Favorable or Loved It.

Gridiron Medal of Excellence

The Ultimate Prize
The Medal of Excellence Award
(aka the Big MoE!)

The Medal of Excellence is the contact center industry's highest honor for outstanding performance. Uniquely data-driven, the Medal of Excellence selection methodology reflects both achievement and improvement extending across all corporate leagues over the entire A-GAME season. The Medal of Excellence is awarded by TouchPoint One to the most valuable and most improved agent-player and supervisor-coach based on a combination of

  • agent/team average balanced score throughout the entire A-GAME season, and
  • measure of performance improvement above your normal average prior to the A-GAME season start.
Recognize, reward and inspire your team to achieve!