Customer Service, Sales and Support Teams Hone Skills, Strategy and Commitment in Countdown to Season III Start
INDIANAPOLIS, Indiana, August 10, 2017 —
TouchPoint One, a leading provider of employee engagement
and performance optimization solutions, today announced
details for Gridiron III, the third season of its American
style football-themed A-GAME performance challenge. A-GAME
is the cloud-based SaaS enterprise performance solution
that uses sports and other themed competitions to transform
large organizations into aware, aligned, engaged, data-driven
and agile people-centric performance dynamos.
"According to Gallup, engaged teams significantly outperform
disengaged teams on every key metric,” said Greg Salvato,
CEO of TouchPoint One. “Organizations look to TouchPoint
One for innovative and compelling solutions to address
turnover, attendance, quality, morale, CX, profits, revenue
and many other critical challenges. With A-GAME, companies
can intelligently leverage gamification to align, equip
and engage large teams across multiple functions and
departments - including the C-Suite, in their shared
quest to deliver the best possible outcomes for customers
and the business.”
Scoring for Gridiron is tailored to each participating
business unit (i.e. sales, customer care, HR, back-office
support, brick and mortar operations, senior management,
etc.) and based on any combination of Key Performance
Indicators (KPIs) ― attendance, quality, productivity,
dollars collected, NPS and other CX metrics or balanced
score. Game duration can be aligned to calendar weeks or
pay periods and season length is completely configurable.
Tangible and intangible incentives and awards can be
leveraged to recognize and motivate employees in different
“Like business clients, government agencies strive to meet
and exceed the needs and expectations of their customers
each and every day,” said Richard Rosenthal, Principal of
RSR Consulting. “Employees who are knowledgeable, motivated
and engaged can make the difference in the perception of
value, whether in the private or public sector. TouchPoint
One’s record of success in facilitating high performing
customer care workforces has dramatically improved the
government’s ability to achieve positive and sustainable
A-GAME Key Features and Capabilities
Transforms ordinary operational routines into engaging,
Integrates silo’d business systems data and generates
actionable intelligence via out-of-box and customized
dashboards to any stakeholder.
Stimulating UI inspires employees, heightens
accountability and focus on performance metrics.
Xtreme - VIP “fantasy” league enables direct participation
by senior leadership and the C-Suite.
Players can create online personas including a photo or
avatar and sharing personal information.
Individual, team and league performance rankings, awards,
statistics and trends are displayed in real-time,
Messaging and chat gives employees direct access to
alerts, notifications, coaching and quizzes.
“Twitter-like” posts and “thumbs up” social features
enable employees to provide quick recognition and
encouragement to peers.
GIII season kick-off is September 1. To learn more, visit
the TouchPoint One
web site and read the
Gridiron I case study.
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About TouchPoint One
TouchPoint One is a leading provider of employee engagement
and performance optimization solutions. The Company’s Acuity
product is a full-featured performance management solution
that enables improved decision making, talent development,
and process execution at every operational level. TouchPoint
One employee engagement solutions deliver the rich benefits
of enterprise gamification through innovative design and
complete, functional alignment with business processes and
TouchPoint One, Acuity, A-GAME and A-GAME Xtreme are
registered trademarks of TouchPoint One, LLC. All other
registered or unregistered trademarks are the sole property
of their respective owners. © 2017 TouchPoint One, LLC.
All rights reserved.