Fantasy Sports Modeled Gamification Platform Propels Contact
Center Performance & Engagement
INDIANAPOLIS, Indiana, March 15, 2017 —
TouchPoint One, the leading provider of employee engagement
and performance optimization solutions for contact centers,
announced today that TMC, a global, integrated media company,
has named A-GAME Xtreme as a 2017 CUSTOMER Product of the
Year Award winner.
A-GAME is the cloud-based gamification platform that
transforms contact center operations into competitive sports
and other themed leagues. A-GAME scoring is based on the
same metrics that are used to measure success for the
business, providing a fun and practical way to engage and
inspire employees and leverage the popularity and enthusiasm
associated with the collegiate, professional and fantasy
A-GAME Xtreme expands employee engagement beyond the
front-lines, enabling senior managers and other employees
to draft “fantasy” teams comprised of agents from across
the entire contact center operation. Xtreme teams compete
head-to-head in regular season matchups and for post-season
division titles and league championships. By bonding
front-line agents directly with senior managers and other
key personnel, Xtreme provides a stimulating basis for
connection, knowledge-sharing, alignment and mentoring
between employees whose functions might not ordinarily
intersect. A-GAME offers contact centers a fresh and dynamic
mechanism to address morale, retention, skills and career
development and to realize the business benefits of stronger
“On behalf of both TMC and CUSTOMER magazine, it is my
pleasure to honor TouchPoint One with a 2017 Product of
the Year Award,” said Rich Tehrani, CEO, TMC. “Its A-GAME
Xtreme solution has proven deserving of this elite status
and I look forward to continued innovation from TouchPoint
One in 2017 and beyond.”
The 2017 CUSTOMER Product of the Year Award recognizes
vendors that are advancing the call center, CRM and
teleservices industries. The award highlights products
which enable their clients to meet and exceed the
expectations of their customers. The 19th Annual Product
of the Year Award winners will be published in the 2017 1st
quarter issue of CUSTOMER magazine.
To learn more about the features and benefits of A-GAME and
A-GAME Xtreme, visit the TouchPoint One web site,
software tour and needs assessment today.
Download Press Release →
About TouchPoint One
TouchPoint One is the leading provider of employee engagement
and performance optimization solutions for contact centers.
TouchPoint One solutions enable improved decision making,
talent development, and process execution at every operational
level and deliver the rich benefits of performance gamification
through innovative design and complete, functional alignment
with business processes and strategies.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is
the industry’s new, definitive source for news, product
information, and strategies for communications that engage
customers and potential customers. Each issue of CUSTOMER
includes news and insights on the latest developments in
agent training, analytics, ERP, IVR, social CRM solutions,
mobile apps, workforce management and more. Please visit
http://customer.tmcnet.com for more information.
TouchPoint One, Acuity and A-GAME are registered trademarks
of TouchPoint One, LLC. All other registered or unregistered
trademarks are the sole property of their respective owners.
© 2017 TouchPoint One, LLC. All rights reserved.